Sean Sampson

Executed data collection and electronic filing for diverse hospitals using 30 different Electronic Medical Records (EMR) systems, ensuring accuracy and adherence to protocols. Conducted claims research to verify service locations and member history, while maintaining clear communication across time zones and a virtual environment.

Created and managed customer accounts, processed orders, and completed necessary documentation efficiently. Resolved phone and email inquiries promptly, addressing customer compliments and complaints effectively.

Delivered exceptional customer service by addressing inquiries and resolving issues related to defined benefit pension and health and welfare plans. Managed confidential information with strict adherence to HIPAA and data privacy laws, ensuring compliance with company data security requirements.

Facilitated the telephone triage process by collecting caller demographic data and chief complaints. Managed incoming calls from contracted clients and coordinated conference calls with translators as needed.

Conducted daily outreach by managing and executing 100 client calls, focusing on promoting current deals and enhancing client engagement. Utilized Salesforce for targeted email campaigns, tailoring communications based on initial client interactions to improve response rates.

Accurately plotted the location of streetlights on digital maps by interpreting and analyzing textual descriptions, ensuring precise geolocation representation. Managed and processed large datasets in Excel, consisting of 20,000 to 40,000 records, to support efficient data entry and mapping operations.

Conducted outbound calls to borrowers to facilitate payment requests for student loans, auto loans, and mortgages, while ensuring compliance with security protocols for account verification. Processed credit card and ACH payments via phone and assisted customers with accessing online portals for payment processing.

Managed comprehensive store operations including the preparation of work schedules, delegation of tasks, and implementation of price changes, while supervising overall efficiency. Compiled and analyzed financial and operating reports, ensuring quality-focused customer service and promptly addressing customer inquiries.

Prepared and proofread Living Wills, Power of Attorneys, and Last Will and Testaments, reducing error rates by 45% through meticulous attention to detail. Utilized Salesforce to efficiently distribute legal documents to clients, ensuring timely and accurate delivery.

Coordinated complex scheduling, managed executive calendars, and facilitated meetings by preparing agendas and documenting minutes. Organized travel arrangements, including booking flights and accommodations, and conducted data entry to maintain accurate records.