marisol contreras

Manage multiple client accounts, delivering digital and linear media campaigns with high client satisfaction. Lead quarterly post-buy reconciliations and mentor Media Associates to improve process efficiency.

Supported media planning and execution for multiple campaigns, tracked performance, and prepared reports for senior team members. Coordinated with internal teams and external vendors to ensure timely delivery of media assets.

Took an intentional career pause to raise young children while continuing personal and professional development. Maintained industry knowledge through online learning, volunteer work, and skill-building activities.

Consistently exceeded sales goals, achieving 110% to goal of $587,000 through proactive prospecting and relationship-building. Delivered 137% revenue growth YOY by securing high-value corporate accounts including Lancome and PepsiCo.

Created and managed all BEOs, event checks, and operational documentation, ensuring accuracy and alignment with client expectations. Served as primary on-site point of contact for event clients and collaborated with Banquets team for seamless execution.

Initiated and implemented a Lobby Ambassador Program, resulting in a 20% increase in Guest Satisfaction Scores. Served as primary face of the hotel during check-in and resolved guest concerns through effective service recovery.

Earned a bachelor's degree from John Jay College in 2013.