Open to opportunities

Marisa Katkocin

@marisakatkocin

Message

Dedicated health and wellness professional with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my health and wellness expertise while fostering positive client relationships and contributing to impactful projects.

I am a passionate health and wellness professional with extensive experience in customer service and project management. Currently, I serve as a Member Services Representative at Personify Health, where I excel in data entry and resolving customer issues to enhance overall satisfaction. My role allows me to engage with members empathetically, guiding them through our health and wellness platform to empower healthier lifestyle choices.

Previously, I worked as a Wellness Innovations & Implementation Coordinator at ConnectCare3, where I analyzed complex data sets to improve client engagement and health outcomes. I successfully managed multiple projects, ensuring timely delivery and quality standards. My background also includes leadership roles in food service management, where I developed innovative menus and fostered collaborative team environments, demonstrating my ability to adapt and thrive in diverse settings.

Experience

Work history, roles, and key accomplishments

Current

Member Services Representative

Current

Personify Health

Nov 2023 - Present (1 year 8 months)

Responsible for maintaining accurate records of member communications and resolving customer issues to enhance satisfaction. Engaged with members to provide support and navigation of health and wellness platforms.

Data Entry Customer Service Communication Skills Problem Solving

Wellness Innovations & Implementation Coordinator

ConnectCare3

Aug 2022 - Jan 2024 (1 year 5 months)

Analyzed data to improve client engagement and managed multiple projects to ensure timely delivery. Educated audiences on health topics and implemented marketing initiatives to support health outcomes.

Data Analysis Project Management Communication Skills Marketing

Chef Manager

Compass Group, Morrison Management

Jul 2015 - Sep 2020 (5 years 2 months)

Led a team to enhance productivity and created innovative menus while managing budgets and inventory. Ensured compliance with food safety standards and coordinated catering services.

Team Leadership Budget Management

Patient Services Manager

Sodexo

Oct 2014 - Jul 2015 (9 months)

Supervised staff to ensure high-quality food service delivery and managed hiring processes. Coordinated patient food service activities to improve overall satisfaction.

Customer Service Hiring Coordination

Education

Degrees, certifications, and relevant coursework

Harrisburg Area Community College

Associates, Hotel Restaurant Management

2009 - 2012

Studied Hotel Restaurant Management, focusing on the operational aspects of managing food and beverage services, including menu planning, customer service, and financial management.