BCBrianna Clay
@briannaclay
Enthusiastic wellness coordinator with over 6 years in customer service.
United StatesWhat I'm looking for
I am a dedicated wellness coordinator with a strong background in customer service, bringing over 6 years of experience to my role. My journey began at United Health Care, where I have developed a comprehensive skill set that includes coordinating information for clinical teams, providing behavioral health benefits education, and ensuring members receive the necessary support for their mental health and substance use treatment.
Throughout my career, I have consistently demonstrated my ability to communicate effectively with customers and support staff, addressing concerns and developing strategies to enhance customer retention. My experience in various roles, from customer service advocate to member retention concierge, has equipped me with the tools to build positive relationships and foster a supportive environment for both customers and colleagues.
Experience
Work history, roles, and key accomplishments
Wellness Coordinator
United Health Care
Oct 2023 - Present (1 year 10 months)
Coordinated information to clinical team partners while providing behavioral health benefits education. Documented in multiple electronic documentation systems and provided network referrals and appropriate community resources.
Member Retention Concierge
United Health Care
Mar 2021 - Oct 2023 (2 years 7 months)
Communicated with customers and support staff, recording and responding to customer complaints. Developed strategies to retain customers and built positive relationships with customers and business associates.
Customer Service Advocate
United Health Care
Sep 2020 - Mar 2021 (6 months)
Listened to customers' concerns, issues, and questions, maintaining a positive attitude and calmly responding to complaints. Answered questions about products or services and collected and analyzed customer feedback.
Inbound Sales
United Health Care
Apr 2019 - Mar 2021 (1 year 11 months)
Managed a high volume of phone calls, providing responses while maintaining high quality of services and performance standards. Prepared new contracts and performed follow-up for outbound calls.
Education
Degrees, certifications, and relevant coursework
Brianna hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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