Mario User

Onboarded over 50 partners monthly, ensuring live listing targets were consistently met. Managed content updates with 100% accuracy and handled finance inquiries to ensure smooth operations. Resolved connectivity issues, enhancing functionality and customer satisfaction.

Provided operational support to the Market Management team, enhancing partner relations. Implemented policy updates and promotional campaigns, optimizing pricing strategies and room setups.

Acquired and advised clients for study trips abroad, preparing budgets and invoices. Created content for the website and managed informational documentation.

Managed sales and customer advice while performing administrative tasks. Handled stock control and cash operations effectively.

Prepared and served meals, set and cleaned tables, and organized function suites for events, ensuring high standards of service.

Uploaded negotiated hotel rates and managed company data, providing support for international sales teams and resolving system errors.

Provided support to HP customers and distributors, ensuring effective communication and resolution of inquiries.

Participated in a 100-hour course on Sustainable Development and Environmental Management, focusing on sustainability practices in business.

Worked as a Client Service Executive, acquiring and advising clients for study trips, enhancing skills in customer service and sales.

Completed a course in commercial and loyalty programmes, enhancing skills in customer retention and sales strategies.

Completed an advanced course in Excel 2007, improving data management and analytical skills.

Completed a Bachelor's Degree in Tourism, focusing on various aspects of the tourism industry including management and customer service.