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Marion Wachira

@marionwachira

Motivated Customer Service and Finance Specialist with strong analytical skills.

Kenya

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in finance and marketing.

I am a motivated and results-oriented Customer Service and Finance Specialist with a Bachelor in Finance and Accounting. My strong background in customer relationship management, marketing strategy, and financial analysis has equipped me with the skills necessary to deliver high-quality customer service and support. I have a proven ability to execute effective marketing campaigns and manage financial data accurately, ensuring customer satisfaction and loyalty.

Throughout my career, I have honed my skills in resolving complex issues, maintaining records, and building strong relationships with customers. I am proficient in CRM, data entry, and administrative support, with a focus on problem-solving, communication, and time management. My multilingual abilities in English, Swahili, and conversational French allow me to connect with a diverse clientele, enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

CK
Current

Customer Service Representative

CCI Kenya

Jan 2020 - Apr 2024 (4 years 3 months)

Managed a high volume of customer inquiries via phone, email, and chat, delivering prompt solutions to enhance customer satisfaction. Resolved complaints professionally, processed orders accurately, and maintained customer records in the CRM system.

WR

Cashier

Whitekitchen Restaurant

Jan 2019 - Jan 2020 (1 year)

Processed customer payments accurately in a busy environment, greeted customers, and provided menu details. Ensured exceptional service and adhered to cash handling procedures.

Education

Degrees, certifications, and relevant coursework

Marion hasn't added their education

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Tech stack

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Marion Wachira - Customer Service Representative - CCI Kenya | Himalayas