Jose chirinos

Provided SaaS troubleshooting for salon appointment management to prevent booking overlaps and lost revenue. Delivered end-to-end support for payment processing and guided non-technical users to minimize system downtime.

Supported medical accounts for dermatology and ophthalmology clinics by scheduling appointments, verifying insurance coverage, and protecting confidential records. Handled high-volume inbound calls with HIPAA-compliant documentation and resolved complex issues through cross-functional coordination.

Managed schedules and appointments, coordinating administrative assignments using digital productivity platforms. Conducted outbound VoIP calls to promote services and collaborated on medical insurance eligibility verification and doctor appointment coordination.

Supported political survey data collection by using survey and data analysis tools to ensure accurate participant responses. Resolved participant inquiries through call support and provided clear guidance to maintain satisfaction during the survey process.

Pursuing a Bachelor of Science in Industrial Engineering at Universidad Privada de San Pedro Sula (USAP).

Activities and societies: Graduated with honors (academic excellence).

Completed high school studies in Science and Humanities at a bilingual school.