Open to opportunities

Mario Abboud

@marioabboud

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IT manager and web developer delivering infrastructure reliability and high-performance e-commerce solutions.

Lebanon

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What I'm looking for

I seek a hands-on IT role where I can manage infrastructure, improve system performance, mentor teams, and drive secure, scalable solutions.

I am an IT manager and web developer with hands-on experience maintaining servers, networks and user environments while implementing secure, cost-efficient solutions. I combine infrastructure administration with web development expertise, particularly Magento e-commerce optimization and performance tuning.

My background includes coordinating international IT and field service teams, conducting system audits and trainings, and managing procurement and workshop operations to ensure smooth technical service delivery. I have repeatedly improved system responsiveness, applied security patches, and integrated third-party services to enhance functionality.

I am a practical problem-solver who mentors teams, documents processes and responds quickly to urgent breakdowns. I hold advanced certifications (MCSE, CCNA) and multiple web development specialist certificates, and I participate in global workshops to stay current with technologies and best practices.

Experience

Work history, roles, and key accomplishments

Current

IT Manager & Field Service Manager

Current

Global Blue

Jan 2024 - Present (2 years)

Oversee IT infrastructure and provide advanced support for local Lebanon branch while coordinating with international IT and Field Service teams to implement global standards and ensure security compliance.

Server Administration Network Management IT Support Onboarding Documentation Security Compliance

Web Developer

Monkeysports

Jan 2023 - Jan 2024 (1 year)

Developed and maintained Magento e-commerce platforms, improved site performance and responsiveness, integrated payment gateways and third-party APIs to boost functionality and conversion tracking.

Magento PHP JavaScript Performance Optimization Payment Gateways API Integration

Football Coach

Homenetmen

Jan 2022 - Jan 2023 (1 year)

Designed and executed training programs to improve player skills, tactical readiness and fitness while managing team logistics and coordinating with club management and parents.

Coaching Player Evaluation Team Management Event Coordination Youth Development

IT Technical Support & Procurement Officer

ITWorksMe

Jan 2021 - Jan 2023 (2 years)

Provided front-line and advanced IT support, managed server environments and backups, conducted hardware repairs and handled procurement cycles including supplier negotiations and contract reviews.

Technical Support Backup Procurement Vendor Management Inventory Control Documentation

Football Coach

AC Sporting Club

Jan 2020 - Jan 2022 (2 years)

Developed age-appropriate training programs for children 7–13, focusing on basic technical skills, coordination and sportsmanship while organizing matches and communicating progress to parents.

Youth Coaching Progress Monitoring

IT Administrator

Freelance

Jan 2020 - Jan 2021 (1 year)

Provided on-site and remote IT support including device repairs, OS installations, network configuration and tailored IT solutions for clients.

Windows OS OS Networking Configuration Remote Support Client Solutions

IT Administrator & Field Technical Support

Domtech

Jan 2014 - Jan 2020 (6 years)

Installed and maintained servers, desktops and small office networks, performed on-site troubleshooting, backups and migrations, and documented device inventories and network configurations.

Windows Server Active Directory Networking Backup On Site Documentation