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Wael Badrachani

@waelbadrachani

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Experienced IT and operations professional with a focus on resource management.

Lebanon

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What I'm looking for

I am looking for a role that values leadership, innovation, and continuous improvement in IT operations.

I am an experienced IT and operations professional with over 15 years of hands-on experience in system administration, technical support, and managing IT teams. My recent focus has been on resource and operations management, where I handle team planning, staffing, and day-to-day coordination across departments. I have a proven ability to support business needs by ensuring the right people, skills, and tools are in place to meet demand.

Throughout my career, I have developed a strong background in IT infrastructure, project coordination, and improving internal processes to help teams work more efficiently. As a certified PMP® and ITIL professional, I approach problem-solving and team leadership with a practical mindset. My experience includes leading talent acquisition efforts, fostering a culture of continuous improvement, and managing relationships with subsidiary managers to promote knowledge sharing.

Experience

Work history, roles, and key accomplishments

Current

Senior Resource Manager

Current

Aspire Software

Feb 2023 - Present (2 years 7 months)

Managed line management responsibilities for team members, collaborating across the organization to understand and meet current and forecast demand, as well as ensuring competence requirements and development/training needs were met. Led talent acquisition efforts internally and externally to satisfy future demand and skill requirements for the team.

Resource Management Talent Acquisition IT strategy Team Leadership Process Improvement Stakeholder Management

IT-System Section Head / Librarian

CSC Group Overseas

Jul 2014 - Feb 2023 (8 years 7 months)

Supervised, led, and operated a team of 3 IT support specialists responsible for providing expert and high-quality technical support to 350+ employees and external support for banks in 30 countries. Contributed to the successful delivery of large-scale company projects including upgrades, migrations, and budgeting.

Technical Support Network Administration Microsoft System Infrastructure Data Center Operations System Security Vulnerability Management

IT Technician Senior Officer

CSC Group Overseas

Jul 2009 - Jul 2014 (5 years)

Maintained IT inventory and ensured timely updates and support. Delivered reliable support across hardware, software, and network systems.

Hardware Software support Troubleshooting Technical assistance IT Operations User Support

IT Senior Support Staff

CSC Group Overseas

Sep 2009 - Sep 2009 (0 months)

Monitored and supported banking network and ATM systems. Assisted with basic server maintenance and troubleshooting.

ATM System Support Troubleshooting Technical Support System Administration IT Operations Problem Solving

IT Technician Intern

Port of Beirut

Jun 2008 - Jul 2008 (1 month)

Gained exposure to basic IT operations and infrastructure. Assisted with various IT-related tasks and learned about system functionalities.

IT Operations Infrastructure Support Technical assistance System Troubleshooting Data Entry IT Support

Education

Degrees, certifications, and relevant coursework

Beirut Arab University

Master of Business Administration, Business Administration

2010 - 2012

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. This program enhanced my leadership and strategic planning skills.

Beirut Arab University

Bachelor of Computer Science, Computer Science

2005 - 2009

Obtained a Bachelor of Computer Science, gaining a strong foundation in computer systems, programming, and IT infrastructure. This degree provided essential technical knowledge for my career.

Lycée Abdel Kader

Lebanese Baccalaureate, General Science

2002 - 2005

Completed the Lebanese Baccalaureate in General Science, developing a strong academic background in scientific disciplines. This foundational education prepared me for higher studies in technology.