Marina Wasko

Supported the sales team with administrative duties, including CPQ quote creation, opportunity management, and compensation verification. Verified and processed hardware and subscription orders, including verifications with cross-functional teams.

Managed the Gainsight Customer Success platform integration, including creating SOPs and hosting live trainings. Provided operational and analytical support for the Customer Success team, including Salesforce dashboard and report creation, and CPQ renewal quote creation.

Provided internal deal desk and operational support for Sales, Alliance, and Customer Success teams, including RFP creation, quote creation, and pipeline management. Led the company's stakeholder Salesforce data management initiative, resulting in the deletion of 105 redundant Salesforce fields.

Provided leadership and day-to-day process management for a Sales Operations Coordination team of 5, improving case turnaround time to an average of 24 hours. Drove the internal quote-to-cash process as Deal Desk Manager, assisting sales with Salesforce pipeline management and complex deal structuring.

Responsible for recruiting and retaining blood collection goals within an assigned territory by conducting in-services and building relationships with blood drive coordinators. Maintained above minimum requirements for cold-calling new clients, resulting in a ~75% successful donor base.

Promoted hospice services to physicians, hospital case managers, discharge planners, and skilled nursing facilities in Central Austin, building and maintaining client relationships. Coordinated hospice in-services and completed hospice consents with prospective patients and family members.

Completed an Associate of Arts degree with a focus on Marketing. This program provided foundational knowledge in marketing principles and practices.

Obtained the Certified Scrum Master certification in 2021. This certification focused on agile project management methodologies and Scrum framework principles.