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Hannah Crosby

@hannahcrosby

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Sales Support Specialist who tailors compliant healthcare proposals, coordinates SMEs, and delivers on tight deadlines.

United States

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What I'm looking for

I’m looking for a role where I can own put my sales support skills to practice in a variety of ways. I enjoy crafting RFP and proposal responses with end-to-end—collaborating with subject matter experts, improving best practices, and ensuring deadlines and compliance are consistently met in a healthcare or sales-operations environment.

I’m an RFP & Proposal Specialist with a healthcare-focused background, helping clients get responsive, specific, and compliant proposal submissions. At Premier Healthcare Solutions, I review and respond to Commercial Operations requests, draft responses, and incorporate SME edits while ensuring the security and integrity of proposal documentation.

I also bring strong sales-operations experience across quoting, opportunity/lead tracking, and CRM administration, including Salesforce maintenance and SAP-based quoting and master data integrity. Whether coordinating proposal production timelines or supporting sales workflows, I manage multiple projects with varying due dates and continuously improve proposal best practices.

Experience

Work history, roles, and key accomplishments

Current

RFP & Proposal Specialist

Current

Premier Healthcare Solutions Inc.

Nov 2021 - Present (4 years 8 months)

Reviews and responds to RFP/proposal requests for the Commercial Operations group by coordinating subject matter experts and drafting compliant, client-tailored responses. Manages proposal timelines, ensures proposal documentation integrity, and supports ad hoc follow-up and proposal library updates.

RFP Responses Proposal Management Microsoft 365 Salesforce SAP Project Management Data Analysis

IT & Services Sales Support

Lumen Technologies

Jan 2021 - Oct 2021 (9 months)

Provided direct sales support, including administrative changes to an internal quoting system and assistance with pricing, quoting requests, and sales credit verification. Helped manage the sales process by coordinating requests with internal groups and ensuring timely responses.

Sales Support Pricing And Quoting Order Entry Coordination

Sales Operations Specialist

LINET Americas

Feb 2019 - Jan 2021 (1 year 11 months)

Provided detailed quotes and proposals for the sales team using SAP and supported sales requests from internal departments. Managed lead tracking and Salesforce maintenance, supported sales and supply chain operations (including MRP reporting and purchase order issuance), and maintained data integrity in SAP and Salesforce processes.

SAP Salesforce Sales Operations Vendor Management Purchase Order Issuance CRM Administration Sales Training

Sales Operations Supervisor

Tri ose, Inc.

Jul 2017 - Feb 2019 (1 year 7 months)

Responsible for onboarding, account management, and growth of the non-acute client base, including implementation of client needs. Built and led direct reports through hiring, training, coaching, and mentoring, while serving as the main contact during strategic implementations.

Account Management Client Onboarding Sales Presentations Implementation Management Team Leadership Hiring Training and coaching Mentor

Sales Support Coordinator

Tri ose, Inc.

Jan 2017 - Jul 2017 (6 months)

Assisted in generating client leads, answering client queries, and preparing sales documentation. Supported sales and client service teams with business reviews, implementation calls, prospect research, sales reports/metrics, CRM updates, and contract administration.

Lead Generation Sales Documents client support Client Business Reviews Prospect Research Sales Reporting Metrics CRM Contract Administration

Client Account Manager

Tri ose, Inc.

May 2014 - Jan 2017 (2 years 8 months)

Supported external account executives by focusing on client satisfaction and analyzing account opportunities to provide outcome-based reporting. Prepared quarterly and yearly business review reporting, supported training on updated reports, and handled incoming customer service inquiries.

Client Account Management Business Reporting team training Customer Support Client Communication

Assistant Annual Fund Director

Shippensburg University Foundation

Sep 2013 - May 2014 (8 months)

Hired, trained, and supervised 120 student callers during Phonathon, raising approximately $430,000 for the annual fund. Produced daily statistics from Phonathon data and assisted with prospect research, materials compilation, and local business mailings.

Fundraising Annual Fund Management Telephone Fundraiser Call Center Supervision team training Prospect Research

GRYP Board Member

Greater Reading Young Professionals (GRYP)

Jan 2017 - Dec 2018 (1 year 11 months)

Served as a board member for GRYP.

Education

Degrees, certifications, and relevant coursework

Shippensburg University

Bachelor of Arts, Psychology

2009 - 2013

Activities and societies: Psychology Club; International Psychology Club; Psi Chi; Dean’s List multiple semesters.

Earned a B.A. in Psychology from Shippensburg University. Participated in Psychology Club and International Psychology Club (Psi Chi) and was on the Dean’s List for multiple semesters.