Looking for a job

Marilu Lo Giudice

@marilulogiudice

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I grow and retain enterprise travel and hospitality accounts across EMEA.

Ireland

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What I'm looking for

I'm looking to grow enterprise customer relationships across EMEA, driving adoption, renewals, retention, and revenue in travel, hospitality, or technology environments.

I've managed enterprise travel and hospitality accounts across EMEA at TripAdvisor and Hostelworld Group, owning portfolios worth more than €3M and driving acquisition, renewal, and revenue growth.

At TripAdvisor, I achieved 120% of quota, a 92% renewal rate, and 22% year-on-year revenue growth through consultative upselling, enablement, and strategic partnerships.

Experience

Work history, roles, and key accomplishments

Customer Account Manager

Elis

Jan 2026 - Jun 2026 (5 months)

Managed a portfolio of strategic hospitality clients, acting as the primary point of contact for enquiries, service requirements, and account needs. Identified upcoming contract renewals, supported renewal negotiations, and developed account strategies to grow revenue.

Account Management Client Engagement Renewals Revenue Growth Cross Functional Collaboration

Client Operations Administrator

Centro Diagnostico Benza

Feb 2023 - Dec 2025 (2 years 10 months)

Streamlined client operations to improve customer satisfaction, operational efficiency, and retention. Collaborated cross-functionally to strengthen long-term customer relationships and implemented improved communication frameworks.

Client Operations Customer Satisfaction Retention Communication Skills Cross Functional Collaboration

Account Manager (EMEA)

TripAdvisor

Dec 2019 - Mar 2022 (2 years 3 months)

Managed and expanded a portfolio of 80+ strategic enterprise travel partners across EMEA, with deal sizes ranging from €60K–€100K ARR. Owned a €3M+ annual book of business, achieving 120% of acquisition and renewal quota, and increased customer engagement by 25%.

Account Management Enterprise Sales Renewals Upselling Success Plans Customer Engagement Revenue Growth

Client Success Manager

Hostelworld Group

May 2016 - Dec 2019 (3 years 7 months)

Managed 50+ global key accounts with average contract values of €30K–€50K ARR, consistently achieving 110%+ of quota. Oversaw a €2M+ recurring revenue portfolio and increased renewal rates by 15% within six months.

Client Success Key Account Management Renewals Revenue Growth PPC Product Collaboration

Sales Support Specialist

Forcepoint LLC

Dec 2015 - May 2016 (5 months)

Streamlined support workflows, improving operational efficiency by 30%. Reduced pricing-process rejection rates by 15% through improved stakeholder communication.

Sales Support Workflow Optimization Stakeholder Communication Process Improvement

Customer Care Specialist

Xerox

Dec 2013 - Apr 2014 (4 months)

Provided multilingual customer support, managing order tracking and resolving partner enquiries efficiently.

Customer Support Multilingual Order Tracking Issue Resolution

Account Manager

Symantec

Mar 2012 - Jul 2013 (1 year 4 months)

Managed B2B partnerships across Nordic and Baltic markets and conducted monthly business reviews to identify upsell opportunities. Strengthened enterprise relationships and supported churn reduction through proactive account engagement.

Account Management B2B Partnerships Upselling Business Reviews Customer Retention

Incident Lifecycle Coordinator / Technical Support

Hewlett-Packard

Nov 2010 - Feb 2012 (1 year 3 months)

Managed escalations and coordinated resolution of high-severity incidents while ensuring SLA compliance. Provided multilingual technical support to enterprise clients, supporting adoption and retention.

Incident Management Escalation Management SLA Compliance Technical Support Multilingual