JHOY Amoranto

Coordinates with internal departments to resolve disputes related to invoiced rates and explains rejections to external customers based on service contracts. Ensures invoices are billed correctly, making necessary revisions in the system to comply with agreed terms and conditions.

Managed assigned and sold accounts to external agents, acting as a liaison between internal and external stakeholders. Handled various sub-processes including Bankruptcy, Agent Management, Payments, and Account Maintenance, ensuring all queries were answered within service level agreements.

Handled inbound calls from Citibank Australia credit cardholders, providing excellent customer service and upselling products. Focused on first call resolution, demonstrating keen attention to detail and strong decision-making skills in a financial account setting.

Responsible for making outbound calls to past due accounts, negotiating payment arrangements, and educating credit cardholders. Prioritized providing resolutions to customers' financial situations to prevent further delinquency and maintain good credit standing.

Received calls from medical doctors and hospitals in the U.S. to verify benefits and eligibility of health insurance members. Checked medical claims status and adjudicated incorrectly processed claims, ensuring accurate and timely resolution.

Graduated with a Bachelor's/College Degree in Business Studies/Administration/Management with a major in Business Management. This program provided a strong foundation in business principles and management practices.