Open to opportunities

megan dumas

@megandumas

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Experienced customer-focused collections and sales professional with strong administrative skills.

Philippines

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What I'm looking for

I seek a role focused on collections, billing, or customer service where I can apply my accounts receivable expertise, strong Excel skills, and attention to detail to improve cash flow and operational efficiency.

I am an experienced collections and sales professional with a background in customer service, data entry, and administrative support across retail, corporate, and nonprofit settings.

I have hands-on experience in accounts receivable, billing, invoice processing, and account reconciliation, and I’ve supported teams by implementing process improvements and basic automations to increase efficiency.

My earlier roles include fieldwork in agricultural assessment and healthcare assistance, where I developed meticulous data-collection habits, patient-care skills, and the ability to work long hours in challenging conditions.

I am detail-oriented, proficient with Microsoft Office (especially Excel and Access), and committed to delivering accurate reporting, strong customer relations, and operational support that helps teams meet targets.

Experience

Work history, roles, and key accomplishments

Sales Assistant

BXU Copytrading & Ent. Corp.

Jun 2019 - Oct 2024 (5 years 4 months)

Supported retail sales through consultative selling, inventory merchandising, vendor coordination and Salesforce contact management, contributing to improved customer satisfaction and sales conversion.

Sales Support Merchandising Salesforce Vendor Management Cash Handling Customer Service Order Processing Inventory Management

Collection Executive

Triwave Information Technology Corp.

Apr 2023 - Sep 2023 (5 months)

Managed accounts receivable, collections and dispute resolution, prepared AR journal entries and implemented process automations to improve cash recovery and reporting accuracy.

Collections Accounts Receivable Dispute Resolution CRM Process Automation

Customer Service Rep

Tech Mahindra

Jul 2017 - Oct 2018 (1 year 3 months)

Handled high-volume customer calls, resolved inquiries and complaints, updated accounts and trained staff to improve service levels and customer retention.

Customer Support CRM Training Escalation Management Data Entry

Encoder

Toughground Corporation

Jul 2016 - Jun 2017 (11 months)

Managed document scanning and database entry, produced audit reports and weekly metrics, and maintained data integrity through validation and backup procedures for large staff support.

Data Entry Document Management 10 Key Data Validation Scanning Backup Procedures

Order Entry Billing Clerk

United Laboratories Inc.

Jul 2015 - Jun 2016 (11 months)

Executed billing and encoding duties, maintained invoicing and payment records, assisted accounting with report preparation and LAN file sharing to streamline finance operations.

Billing Data Entry Accounts Receivable Invoicing Financial Reporting LAN File Sharing MS Excel Document Encoding

Health Care Intern

Leyte Provincial Hospital

Mar 2015 - May 2015 (2 months)

Provided direct patient care including hygiene, mobility assistance, feeding and vital sign documentation, while organizing patient records and supporting clinical staff to improve patient comfort and safety.

Patient Care Vital Signs Mobility Feeding Assistance Patient Education Team Collaboration

Field Assistant

Catholic Relief Services

Nov 2013 - Jun 2014 (7 months)

Conducted crop health assessments, survey design, pesticide application and data synthesis to support field managers, improving field monitoring accuracy and operational efficiency.

Crop Health Assessment Survey Design Pesticide Applications Data Collection Report Writing Office Administration