Rucel Jhon CaballeroRC
Looking for a job

Rucel Jhon Caballero

@ruceljhoncaballero

Experienced in accounts receivable, customer service, portfolio management, and negotiation.

Philippines

What I'm looking for

Seeking a challenging role that utilizes my skills in account management, portfolio management, and financial analysis to drive business growth and success.

I am a dedicated and detail-oriented professional with experience in account management, customer service, and financial analysis. With a strong background in software development and a degree in Information Technology, I possess a unique blend of technical and interpersonal skills. Throughout my career, I have demonstrated expertise in managing client accounts, resolving billing issues, and providing exceptional customer service.

In my current role as a Accounts Receivable at Genpact Philippines, I am responsible for monitoring payments, attending to customer requests, and reconciling daily cash on account. I have also worked with various companies, including Orix Metro Leasing and Finance Corp, IBM Business Services, Security Bank Corporation, and Quaerito Qualitas Incorporated, where I have honed my skills in collection, negotiation, and problem-solving.

I am a results-driven individual with a strong work ethic and a passion for delivering high-quality results. I am confident in my ability to analyze accounts, manage portfolios, and provide exceptional customer service.

Experience

Work history, roles, and key accomplishments

GP
Current

Process Associate – Account Receivable

Genpact Philippines

Dec 2022 - Present (2 years 5 months)

Monitor payments daily through the client portal and categorize them in SAP. Attend to customer requests and check emails regularly.

OC

Collection Specialist

Orix Metro Leasing and Finance Corp

Sep 2022 - Dec 2022 (3 months)

Negotiate with clients for collection of delinquent accounts. Conducts field visit to assess the overall condition of delinquent accounts.

IS

Process Delivery Specialist – Collection Analyst

IBM Business Services

Jun 2022 - Sep 2022 (3 months)

Monitors clients’ accounts(B2B) and identify overdue payments. Resolve billing and customer credit issues if possible.

SC

Collection Associate

Security Bank Corporation

Jan 2020 - Jun 2022 (2 years 5 months)

Keep track of clients' accounts (consumers) and pinpoint overdue payments. Maintain updated records of account statuses and collection activities.

QI

TPA( Head Cashier/Team Captain at Globe Telecom Inc.,)

Quaerito Qualitas Incorporated

Jan 2016 - Jan 2020 (4 years)

Cashiering Manage register opening and closing, oversee cash limits, and maintain excellent customer service standards.

CC

TPA( Encoder Cashier/Inventory Officer) at Smart Communications Inc.

Customer Frontline Solutions( CFS)

Sep 2014 - Jan 2016 (1 year 4 months)

Cashiering: Operate the cash register during opening and closing. Assist and respond to customer inquiries about billing.

Education

Degrees, certifications, and relevant coursework

Rucel Jhon hasn't added their education

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Tech stack

Software and tools used professionally

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Rucel Jhon Caballero - Process Associate – Account Receivable - Genpact Philippines | Himalayas