Open to opportunities

dennisse napuli

@dennissenapuli

Message

A Collections Specialist and a Social Media Savant!

Philippines

Message

What I'm looking for

I am looking for a client or a company that values its employees.

I have been in the BPO Industry for 9 years and have been in the Collections Specialist for 2 years at Convergys where I handled Retail Credit Card Collections. And then worked at Wells Fargo Bank as an Account Resolution Representative for 7 years where I handled open and closed Checking/Savings accounts for both consumer and business.

I have a Certificate of completion for Coffee Copywriting and Social Media Management from Kurso.ph

Experience

Work history, roles, and key accomplishments

Account Resolution Representative

Wells Fargo Bank

Apr 2016 - Sep 2023 (7 years 5 months)

Responsible for providing quality customer experience while working to collect
and negotiate terms of payment on outstanding account balances. Responsible for providing quality customer experience while working to collect and negotiate terms of payment on outstanding account balances. Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment

Debt Collection Collections Policies Mentoring Collections Communication Phone Communication Email Communication Verbal Communication Written Communication Customer Service Customer Support Account Management Negotiation Problem Solving Finance Customer Experience

Collections Specialist

Convergys/Concentrix

Dec 2014 - Mar 2016 (1 year 3 months)

As a Collections Specialist we have to prevent repeated payment delinquency by negotiating manageable payment arrangement. Negotiating settlements to receive payment on a certain percentage of the debt.