I am looking for a client or a company that values its employees.
dennisse napuli
@dennissenapuli
A Collections Specialist and a Social Media Savant!
PhilippinesWhat I'm looking for
I have been in the BPO Industry for 9 years and have been in the Collections Specialist for 2 years at Convergys where I handled Retail Credit Card Collections. And then worked at Wells Fargo Bank as an Account Resolution Representative for 7 years where I handled open and closed Checking/Savings accounts for both consumer and business.
I have a Certificate of completion for Coffee Copywriting and Social Media Management from Kurso.ph
Experience
Account Resolution Representative
Wells Fargo Bank
Apr 2016 - Sep 2023 (7 years 5 months)
Responsible for providing quality customer experience while working to collect
and negotiate terms of payment on outstanding account balances. Responsible for providing quality customer experience while working to collect and negotiate terms of payment on outstanding account balances. Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment
Collections Specialist
Convergys/Concentrix
Dec 2014 - Mar 2016 (1 year 3 months)
As a Collections Specialist we have to prevent repeated payment delinquency by negotiating manageable payment arrangement. Negotiating settlements to receive payment on a certain percentage of the debt.
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