Open to opportunities

Jasmine Cyrah Pascua

@jasminecyrahpascua

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Finance Analyst with a lengthy experience in Customer Support and Back Office

Philippines

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What I'm looking for

I seek a client-focused finance role where I can apply collections, loan processing, and reconciliation skills in a collaborative team that values accuracy and professional growth.

Finance Analyst

Experience

Work history, roles, and key accomplishments

Current

Collection Specialist

Current

Service First

Apr 2023 - Present (2 years 10 months)

Monitors client payment activity and contacts customers with overdue accounts to recover payments while providing client support and resolving payment-related issues.

Collections Customer Service Communication Data Entry Account Reconciliation

Back Office Finance Specialist

Service First

Mar 2022 - Mar 2023 (1 year)

Maintained accurate data encoding, investigated account discrepancies, and monitored loan performance to support finance operations and reporting.

Data Entry Excel Attention To Detail Process Improvement Cross Functional Collaboration

Customer Support Specialist

Service First

Dec 2021 - Feb 2022 (2 months)

Answered customer inquiries and resolved complaints while collaborating with loan officers to escalate and resolve complex customer situations.

Customer Support Complaint Resolution Communication Escalation Management Client Relations Multilingual Support

Loan Specialist

Service First

Dec 2020 - Nov 2021 (11 months)

Processed and evaluated loan applications and collaborated with underwriters to facilitate loan approvals and ensure compliance with lending criteria.

Loan Processing Documentation & Compliance Risk Assessment

Education

Degrees, certifications, and relevant coursework

Centro Escolar University

Bachelor of Science, Medical Technology

2021 -

Activities and societies: College Honors (2021-2022); College Honors (2022-2023)

Pursuing a Bachelor of Science in Medical Technology at Centro Escolar University, Mendiola, with coursework and training aligned to clinical laboratory sciences.