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Mariko Urimoto

@marikourimoto

People Experience Manager at TRIQUETRA HEALTH who designed a performance management framework and improved people processes for a distributed workforce.

Philippines

Message

At TRIQUETRA HEALTH, I support a distributed workforce of employees and contractors across multiple countries, overseeing recruitment, onboarding, payroll, performance management, and other people operations. I designed and implemented a performance management framework tied to company objectives and used engagement survey results and skip-level interviews to help reduce employee churn to 15% by the end of 2025.

At COMMERCELABS, I assessed learning needs, developed learning initiatives, and helped secure Google Professional Certificates scholarship opportunities. Earlier, I created training resources and standardized workflows at PAWSTRUCK and supported onboarding and process standardization at THUMBTACK.

Experience

Work history, roles, and key accomplishments

Current

People Experience Manager

Current

Triquetra Health

Jan 2024 - Present (2 years 9 months)

Supports a distributed workforce of 60+ employees and contractors across multiple countries, overseeing people operations including recruitment, onboarding, payroll, performance management, and workforce reporting. Used engagement survey results and skip-level interviews to reduce employee churn to 15% by end of 2025.

People Operations Employee Onboarding Performance Management Recruitment Operations Workforce reporting Employee Engagement Process Improvement HR Documentation

Learning & Development Lead and Assistant HR Manager

CommerceLabs

Jan 2020 - Dec 2024 (4 years 11 months)

Assessed learning and skills gaps, developed learning initiatives, and secured Google Professional Certificates scholarship opportunities for employees. Created HR workflows in ClickUp and coordinated an organizational retreat for 60+ employees.

Learning and Development Learning Needs Assessment Training Materials HR workflows ClickUp Event Coordination Google Professional Certificates

Content & Operations Specialist

Pawstruck

Jan 2019 - Dec 2020 (1 year 11 months)

Created and maintained operational documentation, training resources, SOPs, and standardized workflows for remote cross-functional teams at an e-commerce business.

Content Creation Operations Documentation SOPs Workflow Standardization Remote Team

Branding & Operations Team Lead; Client Communications Manager

CommerceLabs

Jan 2016 - Dec 2019 (3 years 11 months)

Led a cross-functional team of designers, video editors, writers, and social media managers, coordinating deliverables for internal and external stakeholders. Managed client communications and reviewed Amazon product listings.

Team Leadership Cross functional Coordination Client Communication Quality Assurance Amazon Listings Project Management

Content Writer & Training Contributor

Thumbtack

Jan 2014 - Dec 2016 (2 years 11 months)

Supported operational transitions through training, knowledge transfer, and process standardization. Assisted onboarding and capability-building for outsourced and distributed teams.

Content Writing Training Knowledge transfer Process Standardization Onboarding SEO