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Marija Lukovic

@marijalukovic

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People Services Specialist at Worldwide Clinical Trials supporting HR operations for 220+ employees across 8 countries.

Serbia

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At Worldwide Clinical Trials d.o.o, I support HR operations for 220+ employees across 8 countries. I coordinate employee lifecycle processes, respond to employee and manager inquiries, and support multi-country payroll by preparing and validating data with payroll vendors.

Earlier, at Worldwide Clinical Trials d.o.o, I supported the Serbia hub, and at Hotel The Ema d.o.o and Mlekara Mice d.o.o, I handled HR administration, payroll-related processes, and employee documentation. I’ve also participated in HRIS testing and system improvements and produced HR reports and analytics.

Experience

Work history, roles, and key accomplishments

Current

People Services Specialist I

Current

Worldwide Clinical Trials

Jul 2023 - Present (3 years 3 months)

Provided end-to-end HR lifecycle support for 220+ employees across 8 countries, ensuring compliant and efficient HR operations. Acted as first point of contact for employee and manager inquiries and coordinated onboarding, promotions, transfers, and offboarding processes.

HR Operations Employee Lifecycle Management Onboarding Offboarding Payroll Administration Benefits Administration Leave Management HR Compliance HRIS Workday SAGE Jira Service Desk SharePoint Confluence Adobe Sign Microsoft Office

People Services Associate

Worldwide Clinical Trials

Apr 2022 - Jun 2023 (1 year 2 months)

Responsible for administrative tasks, emphasizing exceptional customer service and operational support for employees and stakeholders. Key areas included employee and manager customer service, onboarding, payroll, benefits administration, leave administration, compensation, employee relocations, data entry and management, data reporting and auditing, terminations, and engagement activities.

HR Administration Onboarding Payroll Benefits Administration Leave Administration Compensation Employee Relocation Data Entry Data Management Data Reporting Audit Terminations Employee Engagement HRIS Workday SAGE Microsoft Office

HR & Finance Officer

Mlekara Mice

Nov 2017 - Aug 2018 (9 months)

Managed employment documentation, employee registration, absence tracking, and personnel records maintenance. Supported payroll preparation and ensured compliance with labor regulations.

HR Administration Employee Registration Absence Tracking Personnel Records Payroll Labor Compliance Invoicing Account Reconciliation Cost Control E Banking

Salesperson

Gradis Centar

Feb 2017 - Nov 2017 (9 months)

Provided customer service and information about products, and handled payments.

Customer Service Product Information Payment Processing

HR Administrator | Finance Officer | Deputy Manager

Hotel The Ema

Managed HR administration including employment contracts, annexes, terminations, leave decisions, and employee documentation in compliance with Serbian labor law. Coordinated employee registrations and deregistrations via CROSO mandatory insurance portal and prepared payroll-related changes.