Open to opportunities

Milica Rakić

@milicaraki

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Dynamic HR professional with expertise in talent acquisition and project management.

Serbia

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What I'm looking for

I am looking for a role that fosters growth, encourages creativity, and values employee engagement.

I am a dynamic HR professional with a strong background in talent acquisition, project management, and employee engagement. My career journey has equipped me with invaluable insights into managing HR responsibilities and leading sales initiatives. I excel in fostering relationships, generating leads, and boosting sales through my analytical capabilities and exceptional communication skills.

Currently, I serve as an HR Manager at Workanova, where I lead the full-cycle recruitment process and develop HR policies to ensure compliance and best practices. My experience spans various roles, including Executive Sales Assistant and HR Generalist, where I have honed my skills in managing payroll, benefits administration, and performance management systems. I am passionate about creating a positive work environment and driving team success through effective HR strategies.

Experience

Work history, roles, and key accomplishments

Current

HR Manager

Current

Workanova

Oct 2024 - Present (1 year)

Led the full-cycle recruitment process for roles in iGaming Casino, Forex, and E-commerce, focusing on attracting top talent. Developed and implemented HR policies and procedures to ensure compliance and best practices. Fostered a positive work environment through employee engagement initiatives and oversaw onboarding and training programs.

Talent Acquisition HR Policies Employee Engagement Onboarding Performance Management Payroll Administration Recruitment Compliance Workforce Planning

Executive Sales Assistant

Kinemetrics

Jul 2024 - Oct 2024 (3 months)

Provided comprehensive administrative support to the sales team, coordinating client communications and maintaining accurate sales records. Assisted in drafting sales proposals and contracts, managing schedules, and handling travel arrangements for executives. Utilized CRM tools to monitor sales pipelines and conducted market research to support strategic initiatives.

Administrative Support Client Communication Sales Support CRM Market Research Scheduling Sales Proposals

Human Resources Generalist

DB Schenker

Jul 2023 - Jul 2024 (1 year)

Utilized SAP SuccessFactors for talent acquisition and performance management, and managed compensation and benefits programs. Led onboarding and offboarding processes, ensuring smooth transitions for employees. Managed HR projects, including system implementations and policy updates, and maintained employee documents and records.

SAP SuccessFactors Compensation Benefits Onboarding Offboarding Performance Management HRIS Compliance

Executive Team Assistant

Log-hub AG

May 2023 - Jun 2023 (1 month)

Provided comprehensive administrative support to C-level executives within the IT sector. Prepared executive-level reports, presentations, and documentation.

Administrative Support Report Preparation Documentation Management

Sales Operations Coordinator

Benefiti

Jun 2021 - Apr 2023 (1 year 10 months)

Coordinated and boosted sales for the Benefiti compensation and benefits platform. Generated leads using Snovio/LinkedIn and cold outreach, presenting platform benefits to potential clients. Streamlined sales processes and managed customer operations by establishing and maintaining a CRM base.

Sales Operations Lead Generation Cold Outreach CRM Management Sales Presentations Process Improvement Customer Operations

HR Officer

BENU

Jun 2019 - Nov 2020 (1 year 5 months)

Managed HR operations including mass recruitment and job fairs, coordinating payments for external contractors. Oversaw HR KPIs, conducted exit interviews, and ensured sufficient staffing levels. Prepared employee contracts, coordinated regional projects, and implemented employee survey initiatives.

HR Operations Contractor Management KPIs Staffing Contracts

Call Center Agent

New Health System

Nov 2018 - May 2019 (6 months)

Provided exceptional customer care, addressing complaints and handling refunds. Closed contracts with private health clinics and scheduled appointments for Sales representatives.

Customer Service Complaint Handling Scheduling Customer Care

Project Manager/Personal Assistant

Lutsor d.o.o.

Jan 2017 - Aug 2018 (1 year 7 months)

Managed administrative tasks, including company registration and stakeholder communication, and booked luxury accessories for VIP guests. Supported project management, execution, and app bug fixing. Managed complex calendars, coordinated travel, and prepared executive-level reports and presentations.

Project Management Stakeholder Management Calendar Management Travel Coordination Social Media Management

Implementation Coordinator

NCR Corporation

Apr 2016 - Jan 2017 (9 months)

Coordinated end-to-end implementation processes for exclusive financial clients. Resolved customer and vendor problems, ensuring timely completion of deliveries. Streamlined project management and produced regular reports for management.

Project Management Client Management Vendor Management Reporting

Office Assistant

LafargeHolcim

Sep 2015 - Nov 2015 (2 months)

Streamlined office operations and facilitated meetings and communication. Maintained office inventory and translated documents from Serbian to English. Trained for Health and Safety certification.

Facilitation Inventory Management Translation Health and Safety

Education

Degrees, certifications, and relevant coursework

University of Belgrade

Master of Science (MSc), Business System Organization

2013 - 2014

Grade: 9.57/10

Completed a Master of Science degree with a focus on Business System Organization. The curriculum covered advanced topics in system analysis, design, and optimization for business environments.

University of Belgrade

Bachelor of Science (BSc), Quality Management

2009 - 2013

Grade: 8.01/10

Earned a Bachelor of Science degree specializing in Quality Management. Studied core principles and methodologies for quality assurance and control within organizations.