Mariia Bodnia
@mariiabodnia
Campus Trainer turning operations into smooth, customer-focused shifts.
What I'm looking for
I’m a Campus Trainer with hands-on experience at Joe and the juice, where I manage people on shift, solve conflicts, and handle complaints. I also work with the shift plan while staying focused on guest experience—making products, engaging guests, and maintaining brand behaviour.
Before that, I built a strong customer-facing foundation as a shop worker and cashier at Action and Fresh to go, including replenishing shelves, consulting customers, handling cashier duties, and preparing meals. I’ve also worked as a Breakfast Buffet Clerk at Ibis hotel (cleaning, breakfast preparations, and baking) and as a Packer and cashier and operator (advising clients on products, checking product availability, and supporting clients when errors or inconveniences happen).
Experience
Work history, roles, and key accomplishments
Campus Trainer
Joe & The Juice
Sep 2025 - Present (8 months)
Coordinated shift operations and supported team performance in a fast-paced environment. Handled customer concerns, assisted onboarding and training, and maintained communication between team members and management.
Campus Trainer
Joe and The Juice
Sep 2025 - Present (8 months)
Managed people on shift by handling shift planning, resolving conflicts, and addressing customer complaints to keep operations running smoothly.
Education Psychologist
Mariupol Academy of Personnel Management
Sep 2021 - Present (4 years 8 months)
Worked as an Education Psychologist at Mariupol Academy of Personnel Management.
Juicer
Joe and The Juice
Mar 2025 - Sep 2025 (6 months)
Made products, engaged guests, and maintained brand behavior standards during service.
Customer Service Associate
Joe & The Juice
Mar 2025 - Sep 2025 (6 months)
Delivered high-quality customer service in a busy international environment while engaging customers and maintaining brand standards. Managed multiple tasks simultaneously during peak hours.
Shop Worker (Cashier)
Fresh To Go
Jul 2024 - Nov 2024 (4 months)
Welcomed guests, offered meals, advised on shop items, kept the workplace tidy, prepared meals, and worked as a cashier.
Retail & Customer Service Associate
Action
Jul 2024 - Nov 2024 (4 months)
Assisted customers with purchases, returns, and product-related questions while maintaining accuracy and efficiency as a cashier. Resolved customer issues and supported daily store operations.
Shopper
Picnic FCA
Mar 2024 - Jun 2024 (3 months)
Worked as a shopper for Picnic FCA, completing assigned responsibilities during the role period.
Breakfast Buffet Clerk
Ibis Hotel
Sep 2023 - Jan 2024 (4 months)
Kept the breakfast area clean, prepared breakfast, loaded and unloaded the dishwasher, baked goods, and cleaned the lounge after guests.
Packer and Cashier
Nova Post
Feb 2023 - Jul 2023 (5 months)
Performed packing duties and handled cashier responsibilities to support daily customer and operations needs.
Customer Support Operator
Makeup.com.ua
Apr 2022 - Dec 2022 (8 months)
Supported customers with product inquiries and order-related issues through online communication channels. Resolved customer concerns and helped with product availability and order processing.
Operator
Makeup.com.ua
Apr 2022 - Dec 2022 (8 months)
Advised clients on products, recommended new items, checked product availability, and supported customers when issues or errors occurred.
Shop Worker / Cashier
Action
Replenished shelves and loaded new items, assisted customers with product placement, and handled cashier duties including returns support and resolving conflicts.
Education
Degrees, certifications, and relevant coursework
Mariupol Academy of Personnel Management
Education Psychologist, Psychology
2021 -
Studying as an Education Psychologist at the Mariupol Academy of Personnel Management since September 2021.
Mariupol Academy of Personnel Management
Psychology
Studying Psychology on an ongoing basis at Mariupol Academy of Personnel Management.
Availability
Location
Authorized to work in
Job categories
Skills
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