Mariia Bodnia

Coordinated shift operations and supported team performance in a fast-paced environment. Handled customer concerns, assisted onboarding and training, and maintained communication between team members and management.

Managed people on shift by handling shift planning, resolving conflicts, and addressing customer complaints to keep operations running smoothly.

Worked as an Education Psychologist at Mariupol Academy of Personnel Management.

Made products, engaged guests, and maintained brand behavior standards during service.

Delivered high-quality customer service in a busy international environment while engaging customers and maintaining brand standards. Managed multiple tasks simultaneously during peak hours.

Welcomed guests, offered meals, advised on shop items, kept the workplace tidy, prepared meals, and worked as a cashier.

Assisted customers with purchases, returns, and product-related questions while maintaining accuracy and efficiency as a cashier. Resolved customer issues and supported daily store operations.

Worked as a shopper for Picnic FCA, completing assigned responsibilities during the role period.

Kept the breakfast area clean, prepared breakfast, loaded and unloaded the dishwasher, baked goods, and cleaned the lounge after guests.

Performed packing duties and handled cashier responsibilities to support daily customer and operations needs.

Supported customers with product inquiries and order-related issues through online communication channels. Resolved customer concerns and helped with product availability and order processing.

Advised clients on products, recommended new items, checked product availability, and supported customers when issues or errors occurred.

Replenished shelves and loaded new items, assisted customers with product placement, and handled cashier duties including returns support and resolving conflicts.

Studying as an Education Psychologist at the Mariupol Academy of Personnel Management since September 2021.

Studying Psychology on an ongoing basis at Mariupol Academy of Personnel Management.