Open to opportunities

Filipa Silva

@filipasilva

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Energetic psychology student with a passion for customer engagement.

Netherlands

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What I'm looking for

I am looking for a sales role that combines my psychology background with customer engagement.

I am a dedicated and energetic professional currently pursuing my Master's Degree in Clinical and Health Psychology. My background in psychology, customer service, and education has equipped me with the skills to build trust with clients and create positive experiences. I thrive in environments where I can work independently while also collaborating with teams to achieve common goals.

In my role as a Juicer at Joe & The Juice, I have honed my relationship management and customer engagement skills, ensuring that every customer leaves with a positive brand experience. My experience as an After School Tutor has further developed my ability to design personalized learning strategies and adapt to the unique needs of each student, fostering their socio-emotional development.

As I look to advance my career, I am eager to transition into a sales role where I can leverage my strong communication skills, adaptability, and problem-solving abilities. I am driven by curiosity and a desire to learn, and I am excited about the opportunities that lie ahead.

Experience

Work history, roles, and key accomplishments

Current

Juicer

Current

Joe & The Juice

Nov 2023 - Present (1 year 7 months)

As a Juicer, I participated in all store operations, focusing on production, customer service, and maintaining a positive brand experience. I balanced efficiency with friendliness, ensuring customers left satisfied. My role required strong communication skills and adaptability.

Customer Service Relationship Management Communication Problem Solving Communication Adaptability Time Management Team Collaboration

After School Tutor

Atelier 40

Mar 2023 - Jul 2023 (4 months)

Designed personalized learning strategies for students with diverse needs, collaborating with families and schools. Developed independence and problem-solving skills through daily planning and reporting.

Communication Problem Solving Relationship Management Time Management

Student Internship

Vila Maria Alice - Psychology and Therapies

Oct 2021 - Jul 2022 (9 months)

Supported therapy sessions for children and adolescents, observing and participating in emotional development interventions. Developed empathy, listening skills, and structured reporting.

Empathy Emotional Development Communication Teamwork

Group Facilitator

Balleteatro

Jul 2021 - Jun 2022 (11 months)

Led sessions to support socio-emotional development in youth, collaborating with teams to adjust strategies in real time. Strengthened public speaking and group dynamics skills.

Public Speaking Group Dynamics Team Collaboration Facilitation Communication

Education

Degrees, certifications, and relevant coursework

Universidade Católica Portuguesa

Master's Degree, Clinical and Health Psychology

2020 -

Activities and societies: Led sessions to support socio-emotional development in youth. Collaborated with teams to adjust strategies in real time.

Master's Degree in Clinical and Health Psychology, emphasizing therapeutic techniques and psychological assessment. Engaged in practical training and research.

Vila Maria Alice - Psychology and Therapies

Internship, Psychology

2021 - 2022

Activities and societies: Developed empathy, listening skills, and structured reporting.

Internship supporting therapy sessions for children and adolescents, focusing on emotional development and intervention strategies.

Balleteatro

Short-Term Program, Clinical and Health Psychology

2021 - 2022

Activities and societies: Strengthened public speaking, group dynamics, and adaptability.

Short-Term Program in Clinical and Health Psychology, focusing on group facilitation and emotional intelligence development.

Universidade Católica Portuguesa

Bachelor's Degree, Psychology

2017 - 2020

Bachelor's Degree in Psychology, focusing on understanding human behavior and mental processes. Developed skills in research, communication, and critical thinking.