Open to opportunities

Marie User

@marieuser5

Message

I improve patient access through telehealth support and healthcare operations.

United States

Message

What I'm looking for

I'm looking for a remote healthcare support or operations role where I can resolve patient technology barriers, improve access to care, and support clinical teams through accurate documentation, troubleshooting, and patient-centered service.

I've supported patients, providers, and clinical teams across telehealth, hospital, and high-volume healthcare environments for more than nine years.

At Brave Health, I served as the primary patient-facing technical support specialist for virtual behavioral healthcare. I supported 20+ patients daily by resolving audio, video, login, authentication, browser, device, and connectivity issues that could prevent appointments.

Previously, at University Hospitals Medical Group and Cleveland Clinic Foundation, I managed registration, intake, insurance verification, scheduling, admissions, and medical record workflows. As an EPIC Super User, I provided peer guidance and support during system updates and process changes.

I'm focused on making healthcare technology easier to use, documenting support accurately in Salesforce and EPIC, and helping patients access care while protecting their information.

Experience

Work history, roles, and key accomplishments

Patient Support Specialist

Brave Health

Jul 2021 - Jan 2026 (4 years 6 months)

Served as the primary patient-facing technical support specialist for a national telehealth organization, assisting patients accessing virtual behavioral healthcare services. Managed daily patient support needs by troubleshooting technology barriers that impacted virtual appointments and care access.

Telehealth VisuWell Google Meet Zoom Troubleshooting HIPAA compliance Patient Support Technical Support