leo megaa
@leomegaa
Healthcare support specialist with expertise in billing and patient service.
United StatesWhat I'm looking for
As a healthcare support and operations specialist with over 5 years of experience in health-tech startups, I have honed my skills in dental benefits, medical billing education, and patient-first service. I was a founding team member of both the Customer Support and IT departments at Level, a dental health startup. My role involved translating complex medical procedures and insurance details into accessible guidance for patients and providers, ensuring clarity and understanding in every interaction.
Throughout my career, I have demonstrated my ability to own workflows, collaborate cross-functionally, and resolve billing and authorization issues with empathy. My experience includes educating patients on dental coverage, handling billing inquiries, and authoring support documentation to guide users through insurance processes. I am remote-ready, technically fluent, and committed to delivering compassionate and accurate support in fast-paced healthcare environments.
Experience
Work history, roles, and key accomplishments
IT Helpdesk
City of New York (Family Justice Center)
Jul 2023 - Present (1 year 10 months)
Currently, I provide in-person technical support at the City of New York's Family Justice Center, resolving tickets and maintaining citywide software and hardware systems.
Ecommerce Associate
Whole Foods Market
Apr 2024 - Jul 2024 (3 months)
As an Ecommerce Associate at Whole Foods Market, I supported digital fulfillment during high-volume delivery cycles, ensuring timely and accurate order processing.
IT Support Lead
Snack POS
Aug 2023 - Dec 2023 (4 months)
In my role as IT Support Lead at Snack POS, I designed onboarding processes that reduced setup time by 50%. I configured secure systems with HIPAA-aware access and provided technical support for internal systems and staff.
Founding Support & IT Team Member
Level
Feb 2020 - May 2023 (3 years 3 months)
As a founding member of the Customer Support and IT departments at Level, I educated patients on dental coverage and handled billing inquiries. I collaborated with product teams to troubleshoot issues and authored support documentation to guide users through insurance processes. Promoted to IT, I streamlined onboarding and supported healthcare tech workflows.
Technical Support Specialist
Aircall
Oct 2017 - Jan 2019 (1 year 3 months)
As a Technical Support Specialist at Aircall, I resolved VoIP and API-related support tickets for global B2B clients. I created customer-facing documentation that reduced ticket volume by 15% while maintaining high customer satisfaction through patient-first technical support.
Technical Support Analyst
LightSail Education
Aug 2016 - Sep 2017 (1 year 1 month)
In my role as a Technical Support Analyst at LightSail Education, I supported SaaS tools for educators, developed SQL-based reports, and ensured compliance of Apple devices.
Technology Implementation Specialist
Amplify Education
Jun 2014 - May 2016 (1 year 11 months)
As a Technology Implementation Specialist at Amplify Education, I managed tech deployments for over 39,000 students and trained teachers across NYC on digital platforms.
Education
Degrees, certifications, and relevant coursework
leo hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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