Kathy MT

Prepare and deliver English and Spanish lessons for students with varying levels of language proficiency. Create activities that strengthen vocabulary, pronunciation, reading, writing, and conversational skills.

Provided accurate English-Spanish interpretation during medical appointments for patients, providers, and administrative staff. Explained appointment information, medical instructions, and follow-up requirements while maintaining cultural sensitivity and confidentiality.

Provided bilingual phone and in-person support to pediatric patients, families, and healthcare personnel. Entered and updated patient information in company databases with attention to accuracy and confidentiality.

Coordinated therapy evaluations and medical appointments for injured workers across patient, provider, and insurance schedules. Initiated authorization requests for insurance adjusters and maintained detailed records of appointments, approvals, and follow-up activity.

Assisted customers with banking questions, transactions, account services, and account updates. Resolved concerns professionally, documented interactions accurately, and protected confidential personal and financial information.

Prepared and presented structured lessons to individuals and groups from diverse backgrounds. Coordinated appointments, follow-up activities, community outreach, and daily goals.

Served as a primary customer contact, resolving order, account, payment, and delivery concerns. Processed credit-card payments, maintained accurate records, and supported customers throughout the ordering process.

Completed online general education coursework through BYU–Pathway Worldwide.

Earned a High School Diploma from Harrison High School in 2011.