Mariel Gianan
@marielgianan
IT Operations Specialist with 5+ years in IT support, system administration, and cybersecurity.
PhilippinesWhat I'm looking for
I am an IT Operations Specialist with over five years of progressive experience across BPO and healthcare environments, advancing from Tier 1/2 support into an IT Administrator role. I manage day-to-day IT operations, user and access management, VoIP and network troubleshooting, and HIPAA-aligned security practices while driving process improvement and cost optimization.
I have delivered remote and onsite support for distributed teams, coordinated vendors and budgeting, and supported e-commerce operations and content/marketing tasks earlier in my career. Recognized with Employee of the Year and multiple Leadership Awards, I bring dependable technical execution, a detail-oriented mindset, and a focus on operational efficiency and cybersecurity.
Experience
Work history, roles, and key accomplishments
IT Administrator
Your Virtual World – IT Services
Mar 2019 - Jan 2026 (6 years 10 months)
Led day-to-day IT operations for a BPO environment, providing Tier 2 support, managing user accounts and access, and implementing cybersecurity and HIPAA-compliant practices to improve reliability and reduce incidents.
Amazon E-Commerce Analyst
Your Virtual World – IT Services
Jan 2019 - Dec 2020 (1 year 11 months)
Managed Amazon store operations including product research, listing optimization, pricing strategies, and profitability tracking to improve sales performance.
Content & Marketing Assistant
Mamamia AU
Managed and scheduled website and podcast content, created Instagram content and email campaigns, and coordinated with creative teams to ensure timely, on-brand publishing.
Education
Degrees, certifications, and relevant coursework
Cavite State University - Silang
Bachelor of Science in Information Technology, Information Technology
Completed a Bachelor of Science in Information Technology with coursework relevant to IT support, system administration, and cybersecurity.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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