Open to opportunities

Paul Ragadio

@paulmcragadio

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Senior IT operations engineer specializing in cloud, security, and data protection.

Philippines

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What I'm looking for

I seek senior roles in cloud and infrastructure operations focusing on security, automation, reliable incident response, and opportunities to improve processes and scalability.

I am a senior IT operations professional with over 10 years of enterprise experience supporting mission-critical production environments across cloud platforms, Microsoft 365, and security remediation.

I have served as a Tier 2/3 escalation engineer, designing and maintaining automation workflows, performing vulnerability remediation via Tenable and Intune, and ensuring high availability and SLA compliance for global organizations.

My background spans data protection, backup and recovery, cloud support, and data center operations where I delivered infrastructure projects, led DR planning and audits, and implemented automation using PowerShell and Ansible.

I hold cloud certifications (AWS Cloud Practitioner, AWS Solutions Architect, Azure Fundamentals) and consistently contribute to operational stability, security hardening, and process improvements that reduce manual effort and improve service quality.

Experience

Work history, roles, and key accomplishments

Senior IT Operations Engineer

Eclaro Philippines

Dec 2024 - Jan 2026 (1 year 1 month)

Managed and monitored complex technical issues and automation workflows as a Tier 2/3 escalation engineer, led vulnerability remediation via Tenable findings and Microsoft Intune deployments, and maintained Microsoft 365 security and SLA compliance.

Azure AWS Microsoft Intune Tenable Automation ITIL Incident Management

Senior Systems Engineer

Fujitsu PH GDC

Sep 2022 - Dec 2024 (2 years 3 months)

Delivered application maintenance and infrastructure support for enterprise environments, implemented automation and testing with PowerShell and Ansible, and contributed to cloud infrastructure and AI-driven system enhancements.

PowerShell Ansible Cloud Infrastructure Automation Testing Documentation

Cloud Support Senior Analyst

Accenture

Feb 2021 - Sep 2022 (1 year 7 months)

Provided enterprise-level data protection, backup, recovery and migration support for cloud environments, performed daily backup health checks and coordinated incident resolution with global stakeholders.

Data Protection Backup Cloud Migration Azure AWS Monitoring & Compliance

Data Center Operations Analyst

Melco Resorts Leisure

Apr 2017 - Jan 2021 (3 years 9 months)

Managed data center facilities, backup and recovery systems, and antivirus administration supporting gaming and hospitality operations; led security patching and delivered infrastructure projects meeting audit requirements.

Data Center Operations Backup And Recovery Antivirus Administration Patch Management EMC VNX Audit & Compliance

Data Center Operations Specialist

Ernst & Young Philippines

Jan 2016 - Jan 2017 (1 year)

Supported enterprise data center operations and infrastructure lifecycle management, contributing to backup operations, SLA-driven support, and security remediation efforts.

Data Center Operations Backup SLA Windows Linux

IT Operations Engineer

Accenture

Jan 2014 - Jan 2016 (2 years)

Delivered IT operations support including infrastructure maintenance, hardware upgrades, and end-user support to meet SLA targets and support business expansion.

IT Operations Help Desk SLA Management Windows Linux Backup

Junior System Administrator

Pasco Philippines Corporation

Jan 2013 - Jan 2014 (1 year)

Provided end-to-end IT infrastructure and help desk support, performed workstation deployments and system maintenance across Windows and Linux platforms to ensure reliable end-user services.

System Administration Help Desk Windows Linux Backup