Lem BaroLB
Looking for a job

Lem Baro

@lembaro

9+ Yr Customer Service Expert | Operations Manager | Ecommerce & SaaS

Philippines
Message

What I'm looking for

In a job, I'm looking for the opportunity to leverage my customer support skills and experience to make a positive impact. I thrive in environments that value teamwork, continuous learning, and customer satisfaction. Whether it's in eCommerce, SaaS, or any other industry, I'm seeking a role where I can contribute to the success of the company, help customers achieve their goals, and grow.

Customer Service Expert & Operations Manager with 9+ years experience. I transform challenges into opportunities for eCommerce & SaaS. Let's elevate your business! 🚀

Experience

Fertl logoFE
Current

Operations Manager/Technical Support

Fertl

Jan 2021 - Present (3 years 4 months)

I am responsible for crafting and executing our digital marketing strategy, overseeing projects, and providing technical support internally. I collaborate with stakeholders to spot growth opportunities. Furthermore, I design, develop, and establish an optimal AWS cloud solution, all while conducting rigorous product testing for quality assurance.

FR

Tech VA

Freelance

Oct 2018 - Jan 2021 (2 years 3 months)

I'm tasked with crafting and executing our digital marketing strategy. I also optimize and manage client ad accounts. Analyzing web traffic metrics and proposing sales-boosting solutions is part of my role. Additionally, I continually research products, services, and strategies to uncover fresh opportunities.

Switch Automation logoSA

Technical Support

Switch Automation

Mar 2015 - Oct 2018 (3 years 7 months)

I'm leading the OS Migration Project for Gateway, transitioning from XP Embedded to Windows 10. I conduct various tests like functional, integration, regression, and end-to-end testing. My responsibilities also include troubleshooting and maintaining frontend and backend systems for SaaS software. Additionally, I'm actively involved in researching new IoT and Big Data technologies.

Total Information Management logoTM

Customer Support Engineer

Total Information Management

Mar 2014 - Mar 2015 (1 year)

I am responsible for setting up and overseeing both Windows and Linux operating systems. I provide technical support to our data center clients and handle the design and management of servers and network systems. Additionally, I schedule preventive maintenance to ensure optimal performance.

Tech stack

Learn about the tools and technologies that Lem likes to use.

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