In a job, I'm looking for the opportunity to leverage my customer support skills and experience to make a positive impact. I thrive in environments that value teamwork, continuous learning, and customer satisfaction. Whether it's in eCommerce, SaaS, or any other industry, I'm seeking a role where I can contribute to the success of the company, help customers achieve their goals, and grow.
Lem Baro
@lembaro
9+ Yr Customer Service Expert | Operations Manager | Ecommerce & SaaS
What I'm looking for
Customer Service Expert & Operations Manager with 9+ years experience. I transform challenges into opportunities for eCommerce & SaaS. Let's elevate your business! 🚀
Experience
Work history, roles, and key accomplishments
Operations Manager/Technical Support
Fertl
Jan 2021 - Present (4 years 4 months)
I am responsible for crafting and executing our digital marketing strategy, overseeing projects, and providing technical support internally. I collaborate with stakeholders to spot growth opportunities. Furthermore, I design, develop, and establish an optimal AWS cloud solution, all while conducting rigorous product testing for quality assurance.
Tech VA
Freelance
Oct 2018 - Jan 2021 (2 years 3 months)
I'm tasked with crafting and executing our digital marketing strategy. I also optimize and manage client ad accounts. Analyzing web traffic metrics and proposing sales-boosting solutions is part of my role. Additionally, I continually research products, services, and strategies to uncover fresh opportunities.
Technical Support
Switch Automation
Mar 2015 - Oct 2018 (3 years 7 months)
I'm leading the OS Migration Project for Gateway, transitioning from XP Embedded to Windows 10. I conduct various tests like functional, integration, regression, and end-to-end testing. My responsibilities also include troubleshooting and maintaining frontend and backend systems for SaaS software. Additionally, I'm actively involved in researching new IoT and Big Data technologies.
Customer Support Engineer
Total Information Management
Mar 2014 - Mar 2015 (1 year)
I am responsible for setting up and overseeing both Windows and Linux operating systems. I provide technical support to our data center clients and handle the design and management of servers and network systems. Additionally, I schedule preventive maintenance to ensure optimal performance.
Education
Degrees, certifications, and relevant coursework
Lem hasn't added their education
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Software and tools used professionally
Availability
Location
Authorized to work in
Website
lembaro.comSocial media
Job categories
Skills
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