JG

Open to opportunities

Jay Germo

@jaygermo

Technical Support & Operations Specialist automating CRM and CMS workflows for US teams.

What I'm looking for

I’m looking to support US or global teams with reliable CMS/CRM operations, automation, and responsive technical troubleshooting. I want flexible collaboration, clear ownership, and opportunities to streamline workflows through scripting and communication automation.

I’m a remote Technical Support & Operations Specialist with 8+ years supporting US-based operations. I focus on keeping digital systems reliable—so teams can move fast without worrying about data accuracy or site performance.

In Marketing & Content Operations, I manage end-to-end publishing workflows for WordPress, ensuring content quality and timely delivery. I also maintain Salesforce records for accurate lead tracking and segmentation, supporting smoother CRM operations.

I build customer communication automation using ManyChat chatbot flows and run email marketing campaigns through Mailchimp and Drip. I produce and edit visual assets (Canva, Photoshop) for web and social platforms to keep messaging consistent and engaging.

Before that, I supported enterprise and hosting environments as an IT Support Analyst, resolving DNS/DHCP issues and escalating complex network problems under tight service deadlines. I combine Linux/web hosting troubleshooting with Python automation, HTML/CSS, and data scraping to improve speed, reduce errors, and streamline daily operations.

Experience

Work history, roles, and key accomplishments

AS

Current

Marketing & Content Ops Specialist

Current

Art Storefronts

Dec 2017 - Present (8 years 5 months)

Managed end-to-end WordPress publishing workflows, ensuring timely content delivery and quality. Maintained Salesforce lead records and supported customer inquiry handling with ManyChat chatbot flows, plus email marketing campaigns via Mailchimp and Drip.

WordPress Salesforce CRM ManyChat Mailchimp Drip Email Marketing HTML CSS Canva Data Integrity

BN

IT Support Analyst

BlueCat Networks

Oct 2015 - Dec 2017 (2 years 2 months)

Resolved enterprise IT tickets related to DNS/DHCP infrastructure and escalated complex issues with thorough documentation under tight service-level deadlines. Served as a technical liaison between backend engineering teams and end users.

DNS DHCP Network Troubleshooting Linux Service Level Management Escalations Technical Documentation User Support

DC

Web Hosting Technical Support

Dreamscape / CrazyDomains

Apr 2014 - Sep 2014 (5 months)

Provided tier-1 technical support for domains, hosting, billing, and email setup using live chat and ticket-based case resolution. Addressed technical and account queries to restore customer service quickly.

Web Hosting Support Billing Support Live Chat Support Technical Troubleshooting Ticketing Account Support Customer Support

Education

Degrees, certifications, and relevant coursework

PS

Programmi-nS gystems Technology Institute (STI)

Diploma, E-Commerce

Activities and societies: Tools/skills: Python (automation), Linux, KWFinder (SEO), Adobe Illustrator.

Completed a Diploma in E-Commerce at Programmi-nS gystems Technology Institute (STI).

Tech stack

Software and tools used professionally

Salesforce

Mailchimp

Linux

WordPress

Storefronts

Adobe Illustrator

Canva

Manychat

Task

Remote

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