Jeffrey Franco

Responsible for overseeing daily social media operations across Facebook, Instagram, LinkedIn, YouTube, and TikTok. I manage content scheduling, client approvals, and paid ad performance to help clients grow their social media presence. I lead a team of Customer Operations Specialists and run daily content huddles to ensure alignment with client preferences and performance metrics.

Assisted clients in collecting data to manage vulnerabilities, monitor malicious behavior, and automate operations as a security engineer.

Supported Art Storefronts’ users’ websites using the back end and front end. Tasks include building clients’ website from scratch, troubleshooting website errors, adding features to their websites, and conducting 1 on 1 meetings to provide full support to specific clients’ websites.

Tasks include setting up point to point connectivity to maintain a seamless virtual meeting/streaming between two offices or locations, monitor virtual meeting to provide real time support, and contacting third party contractors such as ESPN, Masergy & other local connection companies to inquire about possible connection issues and maintenance schedules.

Worked under Intuit’s Business Applications team supporting B2B/Quickbooks’ users’ companies. Handled the troubleshooting and finance balancing of companies’ Quickbooks software. Troubleshooting of software’s bugs & errors and assisting companies to balance their finances in the software.

Bachelor of Science in Information Technology

Bachelor of Science in Electronics Engineering