Looking for a job

Jeffrey Franco

@jeffreyfranco

Message

A dedicated professional with a background in IT and extensive experience in support roles.

Philippines

Message

What I'm looking for

I am looking for a role that values compliance and offers opportunities for growth.

I am a dedicated professional with a background in information technology and extensive experience in support roles. My recent position as a Freelance Relocation Assistant at Flint Healthcare involved managing the relocation of overseas nurses to the US, where I honed my skills in logistics, expense management, and database management using Airtable. I take pride in my ability to streamline processes and create comprehensive knowledge bases in Notion, ensuring efficient operations.

Prior to this, I served as a Senior Advisor in NOC Support at Rapid7, where I played a crucial role in helping clients manage vulnerabilities and automate their security operations. My technical proficiency spans various tools and platforms, including Salesforce, Google Workspace, and Microsoft Office, allowing me to provide exceptional support and solutions to clients. I have also worked as a Subject Matter Expert for Art Storefronts, where I built and supported client websites, demonstrating my versatility and commitment to client satisfaction.

Experience

Work history, roles, and key accomplishments

Marketplace Compliance Specialist

Clipboard Health

Jul 2023 - Jan 2025 (1 year 6 months)

Oversaw compliance with platform terms and policies, ensuring marketplace integrity. Identified risks, resolved disputes, and communicated with stakeholders.

Compliance Management Risk Assessment Dispute Resolution

Relocation Assistant

Flint Healthcare

Mar 2024 - Jun 2024 (3 months)

Provided direct assistance to the Relocation Manager, managing the relocation of overseas nurses to the US, including flight, accommodation, and expenses management. Created SOPs and managed databases for expense tracking using Airtable and Notion.

Airtable Notion Database Management Expense Management

Sr. Advisor 1, NOC Support

Concentrix | Rapid7

Sep 2022 - Mar 2024 (1 year 6 months)

Assisted clients in collecting data to manage vulnerabilities, monitor malicious behavior, and automate operations as a security engineer.

Data Collection Vulnerability Management Security Monitoring Automation

Website Support/Subject Matter Expert

Art Storefronts

May 2020 - Aug 2022 (2 years 3 months)

Supported users by building websites from scratch, troubleshooting errors, and adding features. Conducted one-on-one meetings for client support.

Troubleshooting

Tier 2 Support Staff

Datamatics | Glowpoint

Mar 2016 - Apr 2020 (4 years 1 month)

Maintained seamless virtual meetings by setting up connectivity and providing real-time support. Coordinated with third-party contractors for connection issues.

Meeting Support Third Party Coordination Technical Support