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JF@jeffreyfranco
A dedicated professional with a background in IT and extensive experience in support roles.
PhilippinesI am a dedicated professional with a background in information technology and extensive experience in support roles. My recent position as a Freelance Relocation Assistant at Flint Healthcare involved managing the relocation of overseas nurses to the US, where I honed my skills in logistics, expense management, and database management using Airtable. I take pride in my ability to streamline processes and create comprehensive knowledge bases in Notion, ensuring efficient operations.
Prior to this, I served as a Senior Advisor in NOC Support at Rapid7, where I played a crucial role in helping clients manage vulnerabilities and automate their security operations. My technical proficiency spans various tools and platforms, including Salesforce, Google Workspace, and Microsoft Office, allowing me to provide exceptional support and solutions to clients. I have also worked as a Subject Matter Expert for Art Storefronts, where I built and supported client websites, demonstrating my versatility and commitment to client satisfaction.
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Work history, roles, and key accomplishments
CHOversaw compliance with platform terms and policies, ensuring marketplace integrity. Identified risks, resolved disputes, and communicated with stakeholders.
Flint Healthcare
Mar 2024 - Jun 2024 (3 months)
Provided direct assistance to the Relocation Manager, managing the relocation of overseas nurses to the US, including flight, accommodation, and expenses management. Created SOPs and managed databases for expense tracking using Airtable and Notion.
CRAssisted clients in collecting data to manage vulnerabilities, monitor malicious behavior, and automate operations as a security engineer.
Art Storefronts
May 2020 - Aug 2022 (2 years 3 months)
Supported users by building websites from scratch, troubleshooting errors, and adding features. Conducted one-on-one meetings for client support.
DGMaintained seamless virtual meetings by setting up connectivity and providing real-time support. Coordinated with third-party contractors for connection issues.
CQApr 2013 - Feb 2016 (2 years 10 months)
Supported B2B clients using Quickbooks, troubleshooting software bugs and assisting companies in managing their finances.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
2018 - 2019
Bachelor of Science in Information Technology
Bachelor of Science, Electronics Engineering
2011 - 2015
Bachelor of Science in Electronics Engineering
Software and tools used professionally
PhilippinesYou can contact Jeffrey and 90k+ other talented remote workers on Himalayas.
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