My name is Mariela Navarro and I am thrilled to have the opportunity to apply to an innovative and collaborative company that offers a culture of creativity, teamwork, inclusivity, and growth opportunities.
Managed a portfolio of strategic accounts, increasing annual revenue by 30% through targeted solution selling and identifying growth opportunities.
Achieved an 80% customer retention rate and increased the average deal size by 20%, exceeding retention and expansion goals.
Reduced customer escalations by 25%, enhancing the overall customer experience through effective relationship-building strategies.
Collaborated cross-functionally to onboard new systems and features for travel agencies, leading to a 15% increase in user adoption.
Streamlined payroll operations and data reporting for the Regional Manager, improving efficiency by 18% through process-driven methods.
