Florencia Brandemann

At Emirates, I deliver high-standard service in English to international passengers across Economy and Business Class. I progressed to Business Class after one year and nine months, supporting VIP and premium passengers with discretion and attention to detail.

I handle requests, complaints, meal issues, delays, and service expectations calmly while adapting my communication to diverse cultural and professional backgrounds. I also work closely with multicultural crews, support newly joined colleagues, and apply aviation safety, security, and first-aid training.

Previously, at Bruto Playa Grande, I managed reservations, guest reception, VIP access, table coordination, payments, and customer concerns in a fast-paced hospitality environment. I used Excel and administrative tools to keep reservations organized and service running smoothly.

I'm also building my insurance knowledge through a Higher Technical Degree in Insurance while continuing Sworn Translation studies. My experience combines client relations, professional English communication, cash handling, administration, and service for diverse customers.