
Alejandra Mazzola
@alejandramazzola
I support customers, sales, and operations through bilingual service, scheduling, payments, and administrative coordination.
What I'm looking for
I've supported customers, sales, and operations across Foundever, Adas, and hospitality and polo organizations in Spain, the UAE, and Argentina. I work comfortably in Spanish and English, helping customers from initial enquiries through purchases, payments, deliveries, and issue resolution.
At Foundever, I managed inbound and outbound customer interactions, provided personalized sales advice, followed up on orders and service cases, and maintained accurate CRM records. I focused on building trust, identifying commercial opportunities, and contributing to customer satisfaction, retention, and loyalty.
At Adas, I handled customer support by email, phone, and digital channels while maintaining databases, documentation, schedules, meetings, and daily operational activities. I coordinated with international teams, resolved issues, and escalated complex cases when needed.
My earlier work in reception, administration, and club operations included bookings, payments, events, memberships, riding-school schedules, and visitor service. I'm organized, proactive, adaptable, and enjoy keeping day-to-day operations running smoothly.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Support Representative
Foundever
Oct 2023 - Aug 2026 (2 years 10 months)
Managed bilingual customer service in Spanish and English, handling inbound and outbound calls, identifying customer needs, and supporting customers throughout the purchasing process. Maintained accurate customer records in CRM systems and resolved issues to ensure satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
University of Barcelona
Coursework, Hotel Management
2020 - 2021
Completed coursework in Hotel Management, covering hotel operations, front office operations, guest relations, customer service, communication, problem-solving, hospitality standards, and reservations management.
Universidad Nacional de Tucumán
Coursework, Agricultural Engineering
2013 - 2017
Completed coursework in Agricultural Engineering, including crop production, soil science, agricultural microbiology, genetics, animal production, irrigation, agricultural machinery, and rural development, up to the 4th year.
Military Academy 'Liceo Militar Grl Araoz de Lamadrid'
Diploma, Administration and Communications
2009 - 2012
Earned a Military Academy Diploma in Administration and Communications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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