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Customer service professional with 15+ years delivering solutions, retention, and operations excellence.

Lebanon

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What I'm looking for

I seek a role where I can apply my customer support and operations experience to improve customer satisfaction, streamline workflows, and mentor teams in a collaborative, growth-oriented environment.

I am a customer service and operations professional with 15+ years’ experience supporting retailers and direct consumers across international and local markets. I excel in fast-paced environments, resolving complex issues, training new associates, and driving customer satisfaction and sales through tailored recommendations and strong relationship-building.

My background includes end-to-end support, inventory and operations management, and leading customer service initiatives for B2B and B2C channels. I have operated a third-party logistics firm, developed operational plans and budgets, and consistently improved processes to boost retention and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Gabriel & Co.

Sep 2024 - Present (1 year 2 months)

Provide end-to-end support for retailers and direct consumers across international and local markets, resolve complex issues, and deliver tailored product recommendations to boost customer satisfaction and sales.

Customer Support Sales Product Recommendations CRM Cross Functional Collaboration Multilingual Support

Sales Associate

NMS

Dec 2009 - Sep 2024 (14 years 9 months)

Provided personalized B2B and B2C service, conducted client consultations and site visits to boost retention, and managed inventory software to ensure timely stock replenishment.

Consultation B2B Sales B2C Sales Inventory Management Customer Retention CRM Relationship Building

Owner / Manager

Biznest Ltd.

Dec 2006 - Dec 2009 (3 years)

Operated a third-party logistics firm serving international clients, developed annual operational plans and budgets, and led customer service initiatives and staff training to improve profitability and compliance.