Open to opportunities

Dana Hachem

@danahachem

Customer Experience Specialist and call center sales professional, focused on high-KPI service, CRM-driven growth, and confident closing.

Lebanon

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage inbound/outbound calls, handle objections, run lead generation, and maintain CRM records—while consistently meeting KPIs through empathetic communication and process compliance.

I’m a results-driven Call Center Agent & Sales Representative with proven experience in customer service, outbound/inbound sales, lead generation, and CRM management. I handle high-volume calls while maintaining quality and compliance standards, and I’m known for clear, empathetic communication and strong objection handling.

In my Customer Experience Specialist role at Techryt, I identified customer needs, recommended suitable products/services, and contributed to improved conversion outcomes by meeting KPIs. I’ve also supported customers through phone, email, and chat, resolved inquiries and complaints efficiently, and maintained accurate CRM records while following call scripts and procedures.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Techryt

Oct 2024 - Dec 2025 (1 year 2 months)

Handled high-volume inbound and outbound calls while maintaining quality and compliance standards. Managed leads and customer interactions using CRM systems, resolving inquiries and objections and meeting call center KPIs.

Customer Service Outbound Calling Lead Generation CRM Management Objection Handling Cold Calling Salesforce HubSpot Zoho CRM

Customer Service & Sales Coordinator

Hachem & Co.

Apr 2024 - Oct 2024 (6 months)

Provided customer support via phone, email, and chat, and followed up to ensure issue resolution. Assisted with CRM-based customer interactions and collaborated with the team to meet service-level agreements (SLAs).