Bassam Hanna

Lead and scale a remote sales and customer success team delivering online education across international markets, driving engagement, satisfaction, and revenue growth through consultative selling and coaching.

Managed a portfolio of high-value facility management accounts, maintaining 95%+ client satisfaction and SLA compliance while driving account expansion through upselling and structured performance reporting.

Led cross-functional operations teams across multiple client accounts to ensure consistent service delivery and SLA adherence, serving as primary escalation point to protect satisfaction scores.

Developed and delivered training programs on facility management operations, improving team performance and accelerating onboarding for new hires.

Coordinated end-to-end project delivery, managing timelines, resources, vendor negotiations, and stakeholder communication to secure and expand client contracts.

Managed client relationships and sourced casting talent to meet project specifications, liaising with clients to ensure efficient casting processes.

Supervised customer service operations, acted on client feedback to improve experience, and trained team members on service quality and communication standards.

Managed client relations to support smooth production workflows and timely delivery operations, ensuring client requirements were met.

Completed a Bachelor of Business Administration with a focus on management and operations, covering core business disciplines and operational management practices.

Completed a high school diploma with coursework focused on economics and sociology.