Open to opportunities

sarin Jeghelian

@sarinjeghelian

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Chief Operating Officer focused on operational efficiency and business growth.

Lebanon

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What I'm looking for

I seek a role that fosters innovation and supports strategic growth initiatives.

I am a seasoned Chief Operating Officer with a proven track record in driving operational efficiency and supporting business growth. My expertise lies in aligning teams to achieve strategic objectives while optimizing processes and fostering cross-departmental collaboration. I am committed to continuous improvement and leveraging data-driven insights to enhance overall performance in fast-paced environments.

Throughout my career, I have successfully developed and executed strategies that not only improve operational efficiency but also drive growth and increase profitability. I have implemented performance metrics and KPIs to track progress, ensuring that my teams maintain a high-performance culture focused on client satisfaction, innovation, and continuous improvement. My ability to build and maintain key client relationships has been instrumental in driving retention and successful project outcomes.

With extensive experience in managing budgets, resources, and financial planning, I ensure cost-effectiveness and business sustainability. I leverage performance data and analytics to make informed decisions, refine strategies, and improve overall business performance. I am passionate about mentoring teams and fostering a positive, results-driven culture that aligns with client success and long-term partnerships.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

The Hovi SAL

Dec 2023 - Present (1 year 6 months)

As COO, developed and executed strategies to enhance operational efficiency and drive growth. Focused on optimizing processes, fostering collaboration, and improving client satisfaction. Managed budgets and resources to ensure sustainability and profitability.

Efficiency Improvement Strategic Planning Performance Metrics Client Relationship Management Budget Management Data Analytics Process Improvement Team Leadership

Customer Success Director

The Hovi SAL

Dec 2023 - Jan 2024 (1 month)

Led the Customer Success team to optimize performance and drive client satisfaction. Developed operational strategies, set performance metrics, and fostered a results-driven culture to enhance workflow efficiency and project success.

Customer Success Team Leadership Performance Metrics Data Analytics Client Relationship Management Project Management Process Optimization Cross Functional Collaboration Strategic Planning

Customer Success Operations Manager

The Hovi SAL

Dec 2022 - Dec 2023 (11 months)

Developed a Success Excellence system to enhance Customer Success initiatives. Managed tool installations, created playbooks, and collaborated with management to forecast growth and implement risk management strategies.

Risk Management Cross Functional Collaboration Strategic Planning Performance Tracking

Senior Content Relation Manager

London Stock Exchange Group

Jan 2019 - Jan 2020 (1 year)

Managed content relations for MENA private companies, leading research teams and ensuring high performance. Drove product lifecycle processes and established KPIs to align initiatives with company goals.

Content Management Team Leadership Product Lifecycle Management Market Research KPIs Data Analysis

Senior Content Manager

Refinitiv

Jan 2018 - Jan 2019 (11 months)

Managed a database of private companies and ensured content quality. Collaborated with product owners to meet client requirements and improve offerings based on feedback.

Database Management Team Collaboration Market Analysis

Senior Outsourcing Manager

Thomson Reuters

Jan 2015 - Jan 2018 (3 years)

Assessed the market for outsourcing opportunities and established strategic vendor relationships. Developed business solutions and ensured client requirements were met through collaboration.

Outsourcing Strategy Vendor Management Market Assessment Business Development Client Requirement Fulfillment

Education

Degrees, certifications, and relevant coursework

Haigazian University

Master's Degree, Management

2016 - 2018

Pursued a Master's Degree in Management, focusing on strategies to improve operational efficiency, drive growth, and enhance business sustainability. Developed skills in financial planning, resource management, and performance analytics to support informed decision-making.

The Hovi SAL

Bachelor's Degree, Business Administration

2005 - 2009

Completed a Bachelor's Degree in Business Administration with an emphasis on Marketing and Communication. Gained knowledge in client retention strategies, budget management, and operational improvement techniques.