Marieke Vorster

I am responsible for:
- Invoicing (individual, groups and events) and the follow-up of these invoices
- Payment reconciliation
- The administration regarding our gift vouchers
- Agency commissions
- Verifying the reports generated during the night audit

Managed reservations and customer inquiries, ensuring a seamless booking experience for guests at a luxury hotel.

Provided consulting services for a Dutch company looking to establish a four-star hotel in Vernet-les-Bains.

Teaching English as a Foreign Language to future hotel directors and receptionists.

Building a portfolio of properties for sale, organising viewings and accompanying vendors and buyers through the sales process.

Summer season of 2018, I performed Front Office duties such as:
- Handling reservations
- Check-in and check-out
- Solving guest's problems
- Answering requests and ensuring the satisfaction of every guest

Organising meetings and events at venues throughout The Netherlands. I specialised in the organisation of meetings and events at Regardz partner venues or venues that were not (yet) associated with the company. At the same time I was responsible for several accounts.

Reception duties and assistant to the Front Office Manager, which included tasks such as:
- creating the schedule
- solving problems
- creating a control system for the reservations

Performing Front Office duties and assistant to the Front Office Manager. Tasks included:
- Group reservations
- Forecasting
- Contacting debtors
- Responsible for the gift shop

Organising meetings and events and coordinating the logistics of those events.

Performing front office duties such as:
- processing reservations
- answering emails and telephone
- check-in and check-out
- solving guest's problems
- answering requests and ensuring the satisfaction of every guest

Performing Front Office duties such as:
- processing reservations
- answering emails and the telephone
- check-in and check-out
- solving guest's problems
- answering requests and ensuring the satisfaction of every guest
- Turn down service
- Breakfast service

Performing Front Office duties such as:
- processing reservations
- answering emails and the telephone
- check-in and check-out
- solving guest's problems
- answering requests and ensuring the satisfaction of every guest
- turn down service
- breakfast service

Achieved a TEFL certification, enabling the teaching of English as a foreign language, enhancing communication skills and cultural understanding.

Completed a Bachelor of Business Administration with a focus on hotel management, gaining essential skills in customer service, organization, and administration.