Open to opportunities

Marie Bathan

@mariebathan

Experienced virtual assistant and technical support specialist driving reliable customer solutions and operational efficiency.

Philippines

Message

What I'm looking for

I seek remote roles where I can apply technical support and virtual assistant skills, contribute to SEO or outreach projects, and work with collaborative teams that value clear communication and growth.

I am an experienced virtual assistant and former technical support representative with a strong track record of troubleshooting hardware and network issues, managing customer inquiries, and delivering clear technical guidance to non-technical clients.

In freelance SEO outreach, I leveraged email-scraping and verification tools to maintain high deliverability, used platforms such as SimilarWeb, Moz, and SEMrush for competitive analysis, and executed personalized outreach to secure high-impact link placements.

As a virtual assistant I maintained and analyzed performance spreadsheets, managed executive calendars and travel, performed research and reporting, handled data annotation and validation, and managed social presence to strengthen customer engagement.

I am organized, detail-oriented, and focused on problem-solving and timely communication, with experience using ticketing systems, configuring computer systems and networks, and working across time zones to support customers and stakeholders.

Experience

Work history, roles, and key accomplishments

SEO Outreach Specialist

Freelance

Jan 2022 - Jan 2025 (3 years)

Executed personalized outreach campaigns and link-building strategies that improved website visibility and organic traffic by securing placements on high-impact pages; validated large URL lists and optimized deliverability using verification tools.

Link Building MillionVerifier Similarweb Moz SEMrush Data Analysis

Virtual Assistant

Freelance

Jan 2018 - Jan 2022 (4 years)

Managed executive calendars, coordinated travel, maintained databases and performed research and reporting to support operations; handled social media updates, data entry, annotation, and customer engagement to improve online presence.

Calendar Management Data Entry Research Social Media Management CRM Data Annotation Reporting Customer Support

Technical Support Representative

CSS Corp

Jan 2015 - Jan 2017 (2 years)

Handled high-volume technical support calls, diagnosed and resolved hardware and network issues, and used ticketing systems to document interactions and restore service across multiple time zones.

Technical Support Troubleshooting Ticketing Systems Customer Service Remote Support