Open to opportunities

Nimfa Legua

@nimfalegua

Message

Dedicated customer service specialist with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service and quality assurance.

I am a reliable and independent professional with a strong background in customer service and quality assurance. My experience spans various roles, including Executive Services Specialist and Customer Care Specialist, where I have honed my skills in communication, problem-solving, and multitasking. I thrive in fast-paced environments and am committed to delivering exceptional customer experiences.

Throughout my career, I have successfully managed customer queries across multiple channels, including email, live chat, and social media. I have a proven track record of identifying and resolving issues efficiently, ensuring customer satisfaction while adhering to quality standards. My ability to collaborate with teams and provide training to new agents has contributed to improved service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Executive Services Specialist

Current

Cloudstaff Philippines

Aug 2022 - Present (2 years 10 months)

Received and inputted booking information into the system from sales agents. Entered member's booking details and account data from source documents within time limits. Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Data Entry Payment Processing

Customer Care / Quality Assurance Specialist

Wyndham Destinations

Aug 2020 - Aug 2022 (1 year 11 months)

Responded promptly to customer queries via email, live chat, phone, and social media channels. Used CRM Salesforce to track all communications, sales, service, and marketing data. Monitored and evaluated customer interactions to assess adherence to quality standards and identify areas for improvement.

Customer Service Quality Assurance CRM (Salesforce)Conflict Resolution Communication Skills Problem Solving

Travel Consultant

Dnata Travel Inc.

Dec 2017 - Jan 2020 (2 years 1 month)

Managed hotel, flight, transfers, insurance, and car parking booking requests. Manually booked failed bookings in the system and online booking platforms. Notified customers regarding flight changes through email and calls.

Administrative Support Communication

Hotel Administrative Assistant

Roda Al Murooj Hotel

Feb 2017 - Aug 2017 (6 months)

Greeted and assisted guests in a professional and friendly manner. Managed hotel schedules and calendars, and coordinated meetings and events. Handled guest inquiries and requests promptly and courteously.

Administrative Support Scheduling Event Coordination

Reservations Agent

Two Seasons Resort Reservation and Sales Office

Apr 2015 - Jan 2017 (1 year 9 months)

Responded to communications from guests, travel agents, and referral networks concerning reservations. Handled all bookings for the company's accredited Travel Agency and online booking partners. Operated and managed the Micros OPERA system for reservations.

Reserving Sales Micros OPERA