EGEzekiel James De Guzman
@ezekieljamesdeguzman
Competent customer service consultant with strong communication skills.
PhilippinesWhat I'm looking for
I am a dedicated customer service consultant with a strong background in assisting passengers and providing exceptional service. My experience spans various roles in the customer service industry, where I have honed my communication, problem-solving, and technical support skills.
At Lufthansa, I effectively answered passenger inquiries regarding flights and regulatory requirements, ensuring a smooth travel experience. My role as a Travel Associate at American Airlines further developed my ability to assist customers with online check-ins and troubleshoot issues, promoting self-service options to enhance 100% customer satisfaction.
With a solid educational foundation in Accountancy and Business Management, I am consistently recognized for my strong work ethic and ability to perform under pressure. I am eager to leverage my skills and experience to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Lufthansa
May 2024 - Present (1 year 1 month)
Answered passenger questions regarding flights and provided instructions on regulatory requirements and procedures. Demonstrated excellent customer service in a fast-paced environment.
Travel Associate
American Airlines
Aug 2022 - May 2024 (1 year 9 months)
Assisted passengers with online check-in and basic troubleshooting to promote self-service options. Enhanced passenger experience by resolving technical issues efficiently.
Customer Service Representative
Macys / T-Mobile Gen Care
Oct 2021 - May 2022 (7 months)
Provided exceptional customer service for online shopping inquiries and network services. Promoted the benefits of the 5G network to customers.
Education
Degrees, certifications, and relevant coursework
Bernardo College
Senior High School Diploma, Accountancy and Business Management
Completed Senior High School with a focus on Accountancy and Business Management. Acquired fundamental knowledge in business principles, financial accounting, and management strategies.
Bernardo College
High School Diploma, General Studies
Activities and societies: Consistent in the top 10 student list
Completed general high school curriculum. Maintained a strong academic performance, consistently ranking among the top 10 students in the class.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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