Ezekiel James De GuzmanEG
Open to opportunities

Ezekiel James De Guzman

@ezekieljamesdeguzman

Competent customer service consultant with strong communication skills.

Philippines

What I'm looking for

I am looking for a role that allows me to grow my customer service skills in a supportive environment.

I am a dedicated customer service consultant with a strong background in assisting passengers and providing exceptional service. My experience spans various roles in the customer service industry, where I have honed my communication, problem-solving, and technical support skills.

At Lufthansa, I effectively answered passenger inquiries regarding flights and regulatory requirements, ensuring a smooth travel experience. My role as a Travel Associate at American Airlines further developed my ability to assist customers with online check-ins and troubleshoot issues, promoting self-service options to enhance 100% customer satisfaction.

With a solid educational foundation in Accountancy and Business Management, I am consistently recognized for my strong work ethic and ability to perform under pressure. I am eager to leverage my skills and experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

AA

Travel Associate

American Airlines

Aug 2022 - May 2024 (1 year 9 months)

Assisted passengers with online check-in and basic troubleshooting to promote self-service options. Enhanced passenger experience by resolving technical issues efficiently.

MC

Customer Service Representative

Macys / T-Mobile Gen Care

Oct 2021 - May 2022 (7 months)

Provided exceptional customer service for online shopping inquiries and network services. Promoted the benefits of the 5G network to customers.

Education

Degrees, certifications, and relevant coursework

BC

Bernardo College

Senior High School Diploma, Accountancy and Business Management

Completed Senior High School with a focus on Accountancy and Business Management. Acquired fundamental knowledge in business principles, financial accounting, and management strategies.

BC

Bernardo College

High School Diploma, General Studies

Activities and societies: Consistent in the top 10 student list

Completed general high school curriculum. Maintained a strong academic performance, consistently ranking among the top 10 students in the class.

Tech stack

Software and tools used professionally

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Ezekiel James De Guzman - Customer Service Consultant - Lufthansa | Himalayas