Maricar User
@maricaruser
I resolve customer account, billing, and service issues across phone, email, and chat.
FranceWhat I'm looking for
I've supported U.S. and international customers at Sutherland Global Services and iQor Philippines, handling account, billing, service, and complaint inquiries through customer support channels.
I document customer cases and follow-up actions accurately using CRM systems, customer databases, chat and email platforms, while following established procedures and focusing on customer satisfaction.
My experience also includes operating production machinery at Canon Inc. and providing reliable childcare in Paris, where I maintained routines, safety, clear family communication, and close attention to detail.
Experience
Work history, roles, and key accomplishments
Delivered professional customer service to a U.S. clientele, addressing and managing customer inquiries and account concerns. Resolved issues in adherence to established procedures and maintained accurate documentation of all interactions.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor of Science in Business Administration, Marketing Management
2010 - 2014
Pursued a Bachelor of Science in Business Administration with a focus on Marketing Management, gaining foundational knowledge in business and marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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