Open to opportunities

Clarisse Cislaghi

@clarissecislaghi

I’m a multilingual customer support professional who delivers technical support and high-volume service in English, French, and Arabic.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role in a fast-paced, multicultural environment where I can handle complex inquiries, deliver technical support, and keep improving my service performance through teamwork.

I’m a multilingual customer service professional with experience supporting English-speaking and international clients in fast-paced call centers. I provided customer assistance and technical support, managed high-volume calls, and resolved escalated issues while maintaining accuracy, empathy, and top communication quality.

At Teleperformance (English) and Transcom (English & French), I handled billing, service, and account inquiries through phone, email, and chat. I’m praised for adaptability, teamwork, cultural awareness, and a consistent focus on a positive, seamless customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Transcom

Apr 2024 - Oct 2025 (1 year 6 months)

Supported international customers in English and French via phone, email, and chat, delivering consistent, professional service. Handled billing, service, and account inquiries while demonstrating adaptability and attention to detail.

Customer Support Billing Account Management English French Phone Email Chat Support Team Collaboration

Customer Service Representative

Teleperformance

Oct 2022 - Dec 2023 (1 year 2 months)

Provided customer assistance and technical support for English-speaking clients, managing high-volume calls with accuracy, empathy, and effective issue resolution. Collaborated with team members to resolve escalated customer issues.

Customer Support Technical Support Call Center Operations Issue Resolution Escalation Handling English Phone Support Email Support