Open to opportunities

Maria Serrano

@mariaserrano

Message

Dedicated customer service professional with strong communication skills.

Colombia

Message

What I'm looking for

I seek a role that allows me to utilize my communication skills and grow professionally.

My name is Maria Serrano, and I am a dedicated customer service professional with a strong commitment to excellence. I pride myself on my ability to learn quickly and adapt to new challenges, which has allowed me to thrive in various customer service roles. My experience includes technical support for major companies like AT&T and VENMO, where I successfully resolved issues for clients, ensuring their satisfaction and loyalty.

Throughout my career, I have developed excellent writing and speaking skills, enabling me to communicate effectively with clients and colleagues alike. I have a proven track record of problem resolution and assertive communication, which I believe are essential in delivering outstanding customer service. I am always eager to learn and grow, and I look forward to bringing my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Foundever Colombia

Jan 2023 - Jan 2024 (1 year)

Provided technical support for VENMO, addressing issues related to transactions, scams, and general inquiries. Demonstrated strong problem-solving skills and effective communication with clients.

Technical Support Problem Solving Customer Service Communication Skills Team Collaboration

Call Center Agent

Accedo Colombia

Jan 2022 - Jan 2023 (1 year)

Provided technical support for AT&T, focusing on problem resolution for prepaid clients. Utilized excellent communication skills to assist customers effectively.

Technical Support Customer Service Communication Skills Client Communication Team Collaboration