maria proa

As a Content Moderator, I utilize strong critical thinking and analytical skills to ensure content complies with platform guidelines. I effectively prioritize tasks and manage time while navigating complex situations and dealing with potentially difficult users.

In my role as a Customer Service Representative, I excelled in active listening and clear communication, building rapport with customers and exceeding their expectations while providing excellent support using CRM software.

As an Internet/Special Phone Repairist, I provided technical support over the phone for Spectrum services, managing inbound calls in both English and Spanish while multitasking across multiple programs.

In my position at Maximus, I managed a high volume of incoming calls, identifying customer needs and providing accurate information while adhering to communication procedures and policies.

As a Bank Cards Customer Service Representative, I handled customer inquiries regarding bank accounts, processed payments, and maintained communication with branch representatives to resolve issues.

In my role at Teleperformance, I addressed customer inquiries about cable services, provided product information, and followed troubleshooting guides to resolve issues while maintaining the call center database.

Obtained a General Educational Development (GED) certificate, demonstrating proficiency in high school level academic skills.