kayon cmapbell
@kayoncmapbell
Remote appointment setter and customer service professional focused on reliable client relations.
JamaicaWhat I'm looking for
I am a dependable customer service and administrative professional with over 2 years of combined experience in appointment setting, clerical work, and team supervision. I have delivered remote customer support across phone, chat, and email, maintained CRM records, and consistently met performance goals while supporting virtual operations.
I excel at scheduling, data entry, and record management, and I bring strong time management, leadership, and communication skills to every role. I am seeking a remote appointment setter or customer service position where I can apply my organizational strengths and client-relations experience to drive reliable results.
Experience
Work history, roles, and key accomplishments
Supervisor
Rhodes Hall High School
Jan 2023 - Present (2 years 9 months)
Supervised student activities and administrative operations, maintained accurate records, and guided junior staff to ensure smooth daily operations and improved attendance tracking.
Remote Customer Support Agent
24-7 Intouch
Aug 2022 - Dec 2022 (4 months)
Delivered remote customer support via phone, chat, and email, scheduled and confirmed appointments, maintained CRM records, and consistently met performance goals.
Customer Service Representative
Itel
Mar 2021 - Jul 2022 (1 year 4 months)
Handled inbound and outbound calls, resolved customer inquiries and scheduling issues, and consistently exceeded company customer satisfaction targets.
Clerical Assistant
Green Island High School
Jan 2020 - Feb 2021 (1 year 1 month)
Managed filing systems and student records, supported administrative staff with clerical duties, and assisted with scheduling and event coordination.
Education
Degrees, certifications, and relevant coursework
HEART NSTA Trust
Early Childhood Education
Enrolled in Early Childhood Education program through HEART NSTA Trust; coursework in child development and care (in progress).
Lucea Skill Training Center
Customer Service
Completed training in Customer Service and Communication Skills focusing on customer interaction and communication techniques.
Green Island High School
High School Diploma, General Secondary Education
Graduated with a High School Diploma, providing foundational education and clerical experience.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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