Mariana Savytska
@marianasavytska
Customer Support Agent in hospitality, handling international guest enquiries, bookings, complaints, and payments.
SpainWhat I'm looking for
At Hotel Vasanta, I supported international guests with enquiries, reservations, and day-to-day issues. I handled guest correspondence and booking information, and coordinated with colleagues and housekeeping to follow up on requests.
At Hotel Orangine, I responded to customer enquiries, resolved complaints and booking issues, managed reservations and booking changes, and processed payments and invoices. Earlier, at Hotel Pigal, I handled reservations, incoming calls, and guest enquiries.
Experience
Work history, roles, and key accomplishments
Receptionist
Hotel Vasanta
Nov 2025 - Apr 2026 (5 months)
Supported international guests with enquiries, reservations, and day-to-day issues, communicating clearly across languages. Handled guest correspondence, booking information, and check-in/check-out procedures using hotel management systems.
Receptionist
Hotel Orangine
Jan 2021 - Aug 2025 (4 years 7 months)
Responded to customer enquiries by email, telephone, and in person, explaining booking conditions and services. Resolved complaints and booking issues, coordinated with departments, managed reservations, and processed payments.
Receptionist
Hotel Pigal
Feb 2019 - Jan 2021 (1 year 11 months)
Handled reservations, incoming calls, and guest enquiries, providing practical information and customer assistance. Managed check-in/check-out and supported a positive guest experience through attentive service.
Education
Degrees, certifications, and relevant coursework
Academy of Hospitality
Diploma, Hospitality and Tourism Management
Diploma in Hospitality and Tourism Management from the Academy of Hospitality, completed in 2017.
National University of Kyiv
Master's, Administrative Management and Business Services
Master's degree in Administrative Management and Business Services from the National University of Kyiv, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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