At MYFLATS APARTMENTS, I support international guests in Italian, Spanish, English, and French. I handle enquiries, requests, and issues through email and other communication channels.
I resolve incidents independently or coordinate with relevant departments to find effective solutions. I also create and manage reservations and organise daily operations around arrivals and departures.
From 2021 to 2024, I gained customer-facing experience in hospitality and customer service. I completed a Diploma in Reception & Event Organisation in Spain, with training in reception, customer service, and event organisation.
