Leticia García Uriel
@leticiagarcauriel
Customer care specialist at Apartamentos 3000 who handled multilingual reservations and complaints across booking portals.
SpainWhat I'm looking for
At Apartamentos 3000, I resolved customer queries and complaints in person, by phone, and in writing, and managed multilingual reservations from booking through confirmation and follow-up.
I worked with Travel One Inventory and booking portal back offices to manage availability, rates, and bookings. I also kept prices, offers, and stock information current across the corporate ERP and online portals.
As a self-employed family consultant and event organiser at Babyconsulting.es, I planned in-person and online talks and workshops, and created website and social media content. I’ve also provided reception and reservation support for hotels and apartments, communicating with national and international clients in Spanish, English, and French.
Experience
Work history, roles, and key accomplishments
Self-employed Family Consultant and Event Organiser
Babyconsulting.es
Jan 2017 - Dec 2025 (8 years 11 months)
Planned and ran in-person and online talks and workshops, managing registrations, schedules and logistics. Created and updated website content (WordPress) and social media, writing clear information for an online audience.
Administration and Customer Service
Apartamentos 3000
Jan 2011 - Dec 2016 (5 years 11 months)
Resolved customer queries and complaints in person, by phone and in writing in several languages, with high satisfaction and client loyalty. Managed reservations in a multilingual environment and kept prices, offers and stock up to date in the corporate ERP and online portals.
Receptionist
Apartamentos Los Sitios
Jan 2011 - Dec 2011 (11 months)
Provided information, sales and reservations in person and by phone to national and international clients. Managed room availability and booking data on online sales platforms.
Receptionist
Hotel Eurostars Plaza Delicias
Jan 2007 - Dec 2008 (1 year 11 months)
Provided information, sales and reservations in person and by phone to national and international clients. Managed room availability and booking data on online sales platforms.
Administrative Assistant
Boticalia Ltd
Jan 2007 - Dec 2007 (11 months)
Communicated with clients and suppliers, managed the digital archive and controlled stock.
Receptionist
Hotel Catalonia Zaragoza
Jan 2006 - Dec 2006 (11 months)
Provided information, sales and reservations in person and by phone to national and international clients. Managed room availability and booking data on online sales platforms.
Education
Degrees, certifications, and relevant coursework
CPIFP Los Enlaces
Higher Technical Degree, Transport and Logistics
Pursuing a Higher Technical Degree in Transport and Logistics, currently in progress.
Haute Ecole Lucia de Brouckère
Diploma, Tourism
2010 - 2011
Studied Tourism as part of the Diploma program from 2010 to 2011.
Escuela Universitaria de Turismo
Diploma, Tourism
2008 - 2011
Completed a Diploma in Tourism from 2008 to 2011.
IES Miralbueno
Higher Technical Degree, Accommodation
2005 - 2007
Completed a Higher Technical Degree in Accommodation from 2005 to 2007.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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