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Mariam Masumyan

@mariammasumyan

Head of Sales at Rezume.am, optimizing B2B sales funnels and automating performance reporting.

At Rezume.am, I design and optimize B2B sales workflows, improve the sales funnel from lead to payment, and set clear KPIs and sales standards. I also implemented automated tracking and reporting systems that replaced manual entry and provide real-time performance visibility.

Earlier, I managed operational lifecycles and project milestones at Ontario Limited, and developed communication training resources at MM Lingo. As a freelance translator and quality reviewer, I evaluated English, Russian, and Armenian communications and documentation.

Experience

Work history, roles, and key accomplishments

Current

Head of Sales / Sales Operations Lead

Current

Rezume.am

Jan 2017 - Present (9 years 9 months)

Designed and optimized B2B sales workflows, led cross-functional teams, and implemented automated reporting systems to drive revenue growth and operational efficiency.

Sales Management Funnel Optimization Team Coaching B2B Client Relations Strategy Execution Process Optimization KPI Tracking Data Driven Management Workflow Automation CRM Systems Google Workspace Microsoft Office Slack Microsoft Teams Zoom Project Management Tools

Freelance Translator & Quality Reviewer

Self-Employed

Jan 2015 - Jan 2025 (10 years)

Monitored and evaluated the quality of multilingual communications and documentation across English, Russian, and Armenian, ensuring compliance with client style guides and terminology regulations.

Translation Quality Assurance Multilingual Communication English Russian Armenian Project Management Attention To Detail

Project Manager

Ontario Limited

Jan 2013 - Jan 2017 (4 years)

Managed day-to-day operational lifecycles, established success criteria and KPIs, and produced detailed scoping documents and performance reports for stakeholders.

Project Management KPI Tracking Scoping Reporting Compliance Quality Assurance

Communication Coach & Team Lead

MM Lingo

Jan 2005 - Jan 2015 (10 years)

Developed training resources and coached professionals to master high-level communication and negotiation standards, while monitoring performance metrics and delivering constructive feedback.

Training Coaching Communication Skills Negotiation Performance Monitoring Feedback